At a Glance
- Tasks: Deliver exceptional guest experiences and handle inquiries with a smile.
- Company: Join the Tudor Hotels Collection, where excellence is our everyday standard.
- Benefits: Enjoy 28 days holiday, free meals, gym access, and exclusive discounts.
- Other info: Flexible working hours with full-time, part-time, and casual options available.
- Why this job: Be part of a historic hotel and create unforgettable memories for guests.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll always strive for a high level of guest satisfaction. As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where perfection is not a goal, but our everyday standard. We take pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. Above all, we are committed to making every visitor a VIP — offering exceptional, personalised service that makes every guest feel truly valued.
As a Receptionist, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process while responding to guests via phone, emails, and social media.
Responsibilities:- Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
- Work closely with sales, housekeeping, and F&B to ensure a smooth guest experience.
- Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
- Monitor room availability and manage room inventory to maximise occupancy and revenue.
- Address guest concerns and resolve issues in a professional and timely manner.
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
- Full Time, Part Time & Casual
- Flexibility to work evenings, weekends, and holidays
When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.
Receptionist in Bodmin employer: BJH - Front of House
At Tudor Hotels Collection, we pride ourselves on creating an exceptional work environment where every team member is valued and empowered to deliver outstanding guest experiences. With a commitment to professional growth, flexible working schedules, and unique benefits such as free meals and gym access, our employees thrive in a culture that celebrates excellence and teamwork. Located in the historic Bodmin Jail, our hotel offers a distinctive backdrop for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Bodmin
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, local attractions, and the unique history of Bodmin Jail. This knowledge will not only impress during interviews but also help you engage with guests more effectively.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to convey information clearly and warmly is key. Role-play with friends or family to build confidence in handling guest inquiries.
✨Tip Number 3
Show your passion for guest satisfaction! Think of examples from your past experiences where you went above and beyond for someone. Sharing these stories can really highlight your commitment to making every visitor feel like a VIP.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our amazing team!
We think you need these skills to ace Receptionist in Bodmin
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see how you engage with people and make them feel valued, so share any relevant experiences that highlight your communication skills and dedication to guest satisfaction.
Tailor Your Application:Make sure to customise your application to reflect the values of the Tudor Hotels Collection. Use language from the job description to demonstrate that you understand our commitment to excellence and how you embody that spirit in your work.
Highlight Teamwork Skills:As part of our team, collaboration is key! In your application, mention any experiences where you've worked closely with others to achieve a common goal. This will show us that you can contribute to our extraordinary results together.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at BJH - Front of House
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s history, facilities, and local attractions like the Bodmin Jail. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role and the company.
✨Showcase Your People Skills
As a Receptionist, engaging with guests is key. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to make someone feel valued — this will resonate well with the interviewers.
✨Practice Common Scenarios
Anticipate questions related to handling guest inquiries and resolving issues. Practise responses to common scenarios, such as dealing with a difficult guest or managing a busy check-in period. This will help you feel more confident and prepared during the actual interview.
✨Embody the Spirit of the Team
During the interview, reflect the values of teamwork and professionalism that the Tudor Hotels Collection embodies. Share experiences where you collaborated effectively with others, and express your enthusiasm for contributing to a team that strives for extraordinary results together.
