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- Tasks: Support the FM team with admin tasks and ensure excellent customer service.
- Company: Join BJF, a rapidly growing construction business with diverse opportunities.
- Benefits: Enjoy 33 days annual leave, remote GP access, and discounted gym memberships.
- Why this job: Be part of a dynamic team that values growth, flexibility, and continuous improvement.
- Qualifications: Previous office experience and IT skills in Microsoft Excel and Word required.
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
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Company Description
Do you want to join a rapidly expanding, forward-thinking, and agile organisation that provides an opportunity to grow together?
If you have ambitions to play a key part in driving our business forwards, then we want you to join us at an exciting time of development and growth to realise your full potential.
Here at BJF, we have a fantastic opportunity to join our exciting and expanding construction biased business, where YOU can help support the M&E team as a plumber pipefitter.
Working with a large portfolio of public and private sector clients, our UK-based organisation comprises several divisions including Mechanical & Electrical, Construction, Projects, Reactive, FM, Small Works, and other associated trades.
Position
- Provide administrative support to the FM (Facilities Management) Business Unit, ensuring that all operations and procedures are always carried out to the required standards.
- Give excellent customer service by managing client expectations and ensuring information is communicated between the team and customers.
- Support the delivery teams to ensure the team achieves contractual KPIs.
- Perform with an understanding of business requirements and changes, ensuring continuous improvement.
- Ensure all telephone calls are answered and dealt with efficiently and competently, according to the SLA (Service Level Agreement) for the Contract(s).
- Interrogate clients and BJF Group CAFM systems to provide statistical reports related to Help Desk procedures.
- Ensure that the CAFM systems are fully maintained and updated at all times.
Requirements
- Previous experience in an office environment and communicating over the phone.
- IT literate with experience on Microsoft packages such as Excel and Word.
- Positive approach, resilient, determined, and goal-oriented.
- Ability to communicate efficiently, reflecting high standards of integrity, quality, customer service, and health and safety.
- Results/task-oriented, attention to detail, and accuracy.
- Self-motivated and systematic.
- Commitment to continuous improvement.
Other Information
Annual Leave Entitlement: 33 days per annum (inclusive of bank holidays).
Group Pension Scheme: Provided by Royal London to save for your future.
Free Eyesight Test: Specsavers.
Company Funded Health Cash Plan: Helping you spread the cost of essential healthcare like trips to the dentist.
Remote GP Access: Speedy access to a GP by telephone or online plus electronic prescriptions.
24/7 EAP Service: Free advice, counselling, and support for you and your family whenever you need it.
Discounted Gym Membership: At more than 3,000 gyms across the UK.
Better BJF Initiative: Wellbeing and mental health champions readily available at work.
Employee Referral Scheme: Recommend a personal connection to us and claim a cash reward for their successful hire.
At BJF we look for people who seek:
- A career that will challenge and motivate.
- A flexible, supportive, and caring environment.
- The opportunity to progress, make key decisions, and own their future.
- A high level of variety in day-to-day work life.
TEAMS Values by BJF Group
Trusted: Open, honest, and transparent.
Excellent: The best in everything we do.
Agile: At the forefront of change.
Motivated: Driven to continuously improve together.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical beliefs; political opinion; race; age; sexual orientation; marital status; disability; or gender reassignment.
Awarded Silver Armed Forces Covenant Employer Recognition Scheme (2022)
Awarded ‘Management Team of the Year’ at the Surrey Kent Sussex (SKS250) 250 Awards (2022)
Finalists of the Southeast Construction Awards in the Best Construction Project and Best Construction Contractor categories (2021)
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Contract Administrator employer: BJF Group
Contact Detail:
BJF Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Familiarise yourself with the Facilities Management sector and the specific challenges it faces. Understanding the industry will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of BJF or similar companies. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss how you handle customer service scenarios. Since the role involves managing client expectations, having examples ready that showcase your problem-solving skills and ability to communicate effectively will set you apart.
✨Tip Number 4
Showcase your IT skills, particularly with Microsoft Excel and Word. Be ready to discuss how you've used these tools in previous roles to improve efficiency or manage data, as this is crucial for the Contract Administrator position.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support, particularly in facilities management or similar roles. Emphasise your IT skills, especially with Microsoft Excel and Word, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your commitment to customer service and continuous improvement, and provide examples of how you've demonstrated these qualities in previous positions.
Highlight Relevant Skills: In your application, clearly outline your communication skills and attention to detail. Provide specific examples of how you've successfully managed client expectations and contributed to team goals in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for a Contract Administrator.
How to prepare for a job interview at BJF Group
✨Research the Company
Before your interview, take some time to learn about BJF and its values. Understanding their commitment to excellence and agility will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Communication Skills
As a Contract Administrator, effective communication is key. Be prepared to discuss how you've successfully managed client expectations in the past and how you ensure clear communication within a team.
✨Demonstrate IT Proficiency
Since the role requires IT literacy, especially with Microsoft Excel and Word, be ready to provide examples of how you've used these tools in previous roles. You might even want to mention any specific projects where your skills made a difference.
✨Emphasise Continuous Improvement
BJF values a commitment to continuous improvement. Think of instances where you've identified areas for improvement in your work or processes and how you implemented changes that led to better outcomes.
