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- Tasks: Lead and optimise daily operations for BJAK's UK business, ensuring smooth execution.
- Company: Join BJAK, a fast-growing tech platform revolutionising insurance and financial services.
- Benefits: Competitive salary, long-term growth opportunities, and a flat, no-politics culture.
- Why this job: Make a real impact in a critical role while shaping the future of operations.
- Qualifications: Strong background in operations with hands-on problem-solving skills.
- Other info: Work closely with leadership teams in a dynamic, fast-paced environment.
The predicted salary is between 80000 - 110000 £ per year.
About BJAK
BJAK is building the next-generation insurance and financial services platform—designed to be radically simple, transparent, and accessible. We are the largest insurance platform in Southeast Asia, operating at scale across the region, and continue to expand into new markets with a strong focus on execution, technology, and measurable outcomes.
About The Role
The Operations Lead – UK owns the operational backbone of BJAK's UK business. This role is responsible for ensuring that daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale. This is not a P&L role. The Operations Lead partners closely with the Country Manager and leadership teams to translate business objectives into strong execution on the ground. This is a hands-on leadership role. You are expected to build systems, lead teams, and step in directly when execution breaks.
What You Will Be Doing
- Define and execute operational strategies that support business growth and align with BJAK's objectives in the UK market.
- Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution.
- Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.
- Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed.
- Champion customer experience by leading the customer support function and stepping in hands-on during high-stakes or escalated cases.
- Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.
What You Will Need
- Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
- Proven experience leading operations and admin teams in high-expectation environments.
- Hands-on mindset with the ability to solve problems directly.
- Strong organisational, execution, and problem-solving skills.
- Comfort operating in ambiguity and bringing structure to fast-moving situations.
- Ability to work cross-functionally and drive execution without formal authority.
Why Join BJAK
- Play a critical role in building and scaling BJAK's UK operations.
- Work closely with the Country Manager and leadership teams on execution-critical priorities.
- Real ownership over systems, processes, and team performance.
- High-impact role in a market-leading, fast-growing tech platform.
- Flat, no-politics culture that values speed, ownership, and outcomes.
- Competitive compensation with long-term growth opportunities.
Compensation Range
We offer a highly competitive package, ranging from £80,000 to £110,000, reflecting both experience and suitability for this pivotal role.
Operations Lead - UK in London employer: Bjak
Contact Detail:
Bjak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Lead role.
✨Tip Number 2
Prepare for interviews by researching BJAK and understanding their operations. We want you to show how your experience aligns with their goals. Think about specific examples where you've improved processes or led teams effectively.
✨Tip Number 3
Practice your problem-solving skills! Since this role requires a hands-on approach, be ready to discuss how you’ve tackled challenges in the past. We suggest using the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Lead - UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Lead role. Highlight your experience in operations, especially in tech or fintech environments, and showcase any hands-on leadership you've done. We want to see how you can bring structure and efficiency to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about BJAK and how your skills align with our mission. Be specific about your operational strategies and how you've successfully executed them in the past. We love a good story!
Showcase Problem-Solving Skills: In your application, don't shy away from sharing examples of how you've tackled challenges in previous roles. We’re looking for someone who can jump in and solve problems directly, so let us know how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining our team at BJAK!
How to prepare for a job interview at Bjak
✨Know the Company Inside Out
Before your interview, make sure you understand BJAK's mission and values. Familiarise yourself with their operations in Southeast Asia and how they plan to expand into the UK market. This will show your genuine interest and help you align your answers with their objectives.
✨Demonstrate Your Hands-On Approach
Since this role requires a hands-on mindset, prepare examples from your past experiences where you directly solved operational issues or improved processes. Be ready to discuss specific challenges you faced and how you tackled them, showcasing your problem-solving skills.
✨Highlight Team Leadership Experience
As an Operations Lead, you'll need to lead and develop a high-performing team. Share stories that illustrate your leadership style, how you've built a culture of accountability, and any successful team initiatives you've implemented. This will help them see you as a strong fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to operate in ambiguity and drive execution without formal authority. Think of scenarios where you've had to bring structure to chaotic situations or manage cross-functional teams. Practising these responses will help you feel more confident during the interview.
