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- Tasks: Lead and optimise daily operations for BJAK's UK business, ensuring smooth execution.
- Company: Join BJAK, a leading tech platform revolutionising insurance and financial services.
- Benefits: Competitive salary, growth opportunities, and a flat, no-politics culture.
- Why this job: Make a real impact in a fast-growing company while developing your leadership skills.
- Qualifications: Experience in operations and team leadership in tech or fintech environments.
- Other info: Dynamic role with hands-on responsibilities and a focus on customer experience.
The predicted salary is between 80000 - 110000 £ per year.
About BJAK
BJAK is building the next-generation insurance and financial services platform—designed to be radically simple, transparent, and accessible. We are the largest insurance platform in Southeast Asia, operating at scale across the region, and continue to expand into new markets with a strong focus on execution, technology, and measurable outcomes.
About the Role
The Operations Lead – UK owns the operational backbone of BJAK’s UK business. This role is responsible for ensuring that daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale. This is not a P&L role. The Operations Lead partners closely with the Country Manager and leadership teams to translate business objectives into strong execution on the ground. This is a hands-on leadership role. You are expected to build systems, lead teams, and step in directly when execution breaks.
What You Will Be Doing
- Define and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market.
- Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution.
- Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.
- Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed.
- Champion customer experience by leading the customer support function and stepping in hands-on during high-stakes or escalated cases.
- Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.
What You Will Need
- Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
- Proven experience leading operations and admin teams in high-expectation environments.
- Hands-on mindset with the ability to solve problems directly.
- Strong organisational, execution, and problem-solving skills.
- Comfort operating in ambiguity and bringing structure to fast-moving situations.
- Ability to work cross-functionally and drive execution without formal authority.
Why Join BJAK
- Play a critical role in building and scaling BJAK’s UK operations.
- Work closely with the Country Manager and leadership teams on execution-critical priorities.
- Real ownership over systems, processes, and team performance.
- High-impact role in a market-leading, fast-growing tech platform.
- Flat, no-politics culture that values speed, ownership, and outcomes.
- Competitive compensation with long-term growth opportunities.
Compensation Range
We offer a highly competitive package, ranging from £80,000 to £110,000, reflecting both experience and suitability for this pivotal role.
Operations Lead - UK in City of London employer: Bjak
Contact Detail:
Bjak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - UK in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Lead role.
✨Tip Number 2
Prepare for interviews by researching BJAK and understanding their operations. We want to see you demonstrate how your skills align with their goals. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your problem-solving skills! Since this role is hands-on, be ready to discuss real-life scenarios where you’ve tackled operational challenges. We love hearing about your experiences and how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to BJAK’s mission of building a next-gen insurance platform.
We think you need these skills to ace Operations Lead - UK in City of London
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining BJAK and making a difference in our UK operations.
Tailor Your Experience: Make sure to highlight your relevant experience in operations and team leadership. We’re looking for specific examples that demonstrate your ability to drive execution and improve processes in fast-paced environments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Operations Lead role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at BJAK.
How to prepare for a job interview at Bjak
✨Know the Company Inside Out
Before your interview, make sure you research BJAK thoroughly. Understand their mission, values, and the specifics of their operations in the UK market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Hands-On Approach
Since this role requires a hands-on mindset, be prepared to share specific examples from your past experiences where you directly solved operational issues or improved processes. Highlight your problem-solving skills and how you’ve led teams through challenges.
✨Showcase Your Leadership Style
As an Operations Lead, you'll need to lead and develop a high-performing team. Be ready to discuss your leadership style and how you foster a culture of ownership and accountability. Share stories that illustrate how you've motivated teams and driven results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle ambiguity and fast-paced environments. Think about situations where you had to bring structure to chaos or improve efficiency. Practising these scenarios can help you articulate your thought process clearly during the interview.
