Seasonal Team Member in Bodmin

The Person
With a genuine passion for creating joyful moments through customer service, you’ll be eager to contribute to an electrifying and fun-filled environment. By joining us, you’ll make every guest's visit extraordinary! As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where perfection is not a goal, but our everyday standard. We take pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. Above all, we are committed to making every visitor a VIP — offering exceptional, personalised service that makes every guest feel truly valued.

The Role
As a Seasonal Team Member, you’ll be at the heart of the excitement, ensuring our guests have a visit they’ll cherish forever. This vibrant and dynamic role is perfect for those looking to immerse themselves in a lively work environment during the peak season.

Responsibilities include:

• Engaging with visitors in a friendly and welcoming manner, providing information about the attraction, answering inquiries, and ensuring a positive guest experience in all areas - ticket desk, gift shop and café.
• Participation in special events or activities organized for the summer period, offering support, and ensuring smooth operations.
• Greeting customers warmly, providing exceptional customer service and being comfortable speaking in front of a group of guests.
• Operating the ticketing system accurately and efficiently, understanding the products we sell as well as timings.
• Keeping to a tight time scale with many visitors and being calm under pressure.
• Effectively managing the queue and keeping guests happy.
• Providing information about all events, packages and facilities as well as guiding them on their visit.
• Handling transactions accurately and efficiently, processing sales for market purchases and cashing up at the end of the day efficiently.
• Maintaining high standards of cleanliness and presentation across the attraction, café seating area, and service counters.
• Preparing and serving food and beverages in line with health and safety regulations.
• Promoting products, special offers, and seasonal items to enhance customer engagement and sales.

Required Skills & Experience:
Previous customer service experience preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and multitask effectively.
Cash handling experience or willingness to learn.
Enthusiastic, reliable, and able to work collaboratively as part of a team.
Ability to work during the summer period, including weekends and evenings.

The Benefits:
28 Days holiday.
Extra days holiday for your birthday.
Free meals on shift.
Free Gym access on-site.
Employee Assistance Programme.
Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

Working schedule:
Day / Evening shifts, Flexible, including weekends and holidays.

Luxury | History | Cornwall
Bodmin Jail is a Victorian prison which has held thousands of prisoners in its time and closed in 1923. The building has recently gone through an extensive refurbishment and now offers a unique experience in a grade II listed building, incorporating state of the art technology, which showcases the building’s and Cornwall’s outstanding heritage, and a luxurious boutique hotel and varied F&B options. Bodmin Jail is historically rich, engaging and like nowhere else. Our team is small, dedicated and passionate about history and customer experience above all else. A progressive employer, we welcome initiative, reliability and strong teamwork across the organisation.