Business Centre Manager – Gloucester Barnwood
Salary: £35,000 + discretionary bonus
Hours: Full-time, 40 hours per week
Reports to: Regional General Manager (Gloucestershire)
About the centre
Gloucester Barnwood is a popular BizSpace location with good road access and parking, spread across two buildings: Cardimax House (two large managed offices plus ground-floor self-storage) and Corinium House (serviced offices and three meeting rooms).
The role
You will run Gloucester Barnwood as a successful, well-presented business centre – delivering an excellent customer experience, growing occupancy and income, and leading the on-site team.
Key responsibilities
- Drive occupancy and rent roll across offices and self-storage
- Handle enquiries, run viewings and tours, and convert them into customers
- Negotiate new lettings and renewals
- Grow income from existing customers (meeting rooms, telecoms, furniture, cleaning, mailboxes)
- Maintain availability lists, pricing and sales literature
- Build relationships with local businesses, agents and the community; promote the refer-a-friend incentive
- Deliver a great experience from first enquiry through onboarding to renewal
- Resolve concerns quickly and encourage positive reviews
- Coordinate engagement, networking and events
- Oversee meeting room bookings and room standards
- Keep both buildings, communal areas and self-storage clean, safe and well presented
- Review cleaning and maintenance daily; oversee operatives and contractors
- Oversee access control, mail, deliveries and car park allocations
- Monitor health & safety, fire safety and statutory compliance (incl. Property Plus H&S platform – training provided)
- Support energy-saving and ESG initiatives
- Manage the centre budget, costs and supplier spend, including purchase orders
- Work with finance on invoicing, credit control and recharges for ancillary services
- Report occupancy, rent roll and performance to the Regional General Manager
Team leadership
- Lead, coach and develop the Assistant Business Centre Manager and on-site team
- Set standards and priorities; cover absence when needed
- Collaborate with colleagues across the region and support other centres when required
What you'll bring
- Proven sales and negotiation skills with a focus on occupancy and income
- Excellent communication skills at all levels
- Experience leading and developing a team
- Commercial awareness and confidence with budgets and numbers
- Good telephone manner and professional presence
- Full clean driving licence
- Desirable: experience in flexible workspace, property, self-storage, hospitality or retail
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Business Centre Manager – Gloucester Barnwood employer: Bizspace Ltd
At BizSpace, we pride ourselves on creating a vibrant and supportive work environment in Basingstoke, where our employees are empowered to deliver exceptional customer experiences. With a strong focus on employee growth, we offer numerous opportunities for professional development and encourage a culture of collaboration and innovation. Join us to be part of a dynamic team that values your contributions and fosters meaningful connections within the community.
