Assistant Business Centre Manager – Basingstoke
Job Scope:
- To provide our customers with an exceptional experience, as well as supporting Business Centre Manager.
- Reporting into Business Centre Manager
Job Description:
Responsibilities include but are not limited to;
Front of House – 35%
- Welcoming visitors to the Business Centre
- Offering refreshments to BizSpace guests/tours
- Rapport building and fact finding with customers
- Manage Mailbox and Virtual office customers
- Managing access control for new/departing customers, visitors, contractors
- Maintaining log of BizSpace guests, contractors and attendees for fire log
- Work closely with customers upon onboarding to ensure a smooth transition
Customer Management – 30%
- Enhance the customer journey – build and strengthen rapport
- Coordinate and organise customer engagement activities
- Promote and encourage site networking and event participation
- Identify opportunities to link customers and their businesses with one another
- Manage relationships; encourage positive reviews and oversee complaints
BCM Support – 30%
- Conducting viewings and sales
- Encourage and promote ESG interactivity and engagement
- Deputise BCM role with all aspects of Business Centre management
- Devise regular fun and engaging activities to hold within the Business Centre
- Support social media activity – content, pictures & videos for followers
- Answering and managing calls and enquiries
- Maintaining availability lists, pricing and newsletters
- Support regionally when required within the wider team
Operations – 10%
- Maintain the highest of professional standards
- Daily review of cleaning and maintenance levels
- Oversee cleaning and maintenance operatives and contractors
- Ensure kitchens and communal areas are presented at their best at all times
- Maintain sales literature and collateral, including. ordering thereof
- Maintain standards and oversee management of meeting room bookings
- Stationery and supplies management and ordering
- Participate and drive activities that improve the quality of the services provided
Any other duties reasonably required by your line manager
Key Skills:
- Excellent communication skills at all levels
- Problem solver by nature
- Good knowledge of use of IT
- Use of Microsoft 365
- Good telephone manner
- Professional appearance and personality
- Flexible
- Full clean driving licence
This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of BizSpace. It will therefore be subject to periodic review.
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