Business Centre Manager

• Responsible for the successful day-to-day management of your site/s, including all aspects of sales and operations, with an expectation to travel between sites as required.
• Deliver and exceed the site’s commercial targets and key metrics. Driving income, managing expenditure and achieving high-yielding NOI (Net Operating Income).
• Reports to the Regional General Manager but is expected to work with relevant stakeholders, partners and departments.
• Line management responsibility of Assistant Business Centre Manager/s and Maintenance Operatives at specific sites, if applicable.

Responsibilities include but are not limited to:

• Responsible for the successful day-to-day operation of your site/s
• Drive revenue by delivering new sales and enhancing ancillary income streams
• Deliver and execute an agreed marketing strategy for your site/s
• Ensure all customers’ needs are met through the customer journey and sales process
• Establish and maintain solid relationships with key partners, brokers, agents & local authorities
• Supervision and communication of the maintenance, reception and administrative staff duties
• Monthly invoicing, billing and cost analysis
• Reviewing and managing your site/s P&L against budget and key objectives
• Completion of all renewals and arrears within allocated timescales
• Regular site audits with key stakeholders and daily inspections to maintain high standards
• Ensure that all company procedures and policies are adhered to
• Form collaborative relationships that can be developed into partnerships for new business
• Ensure Health & Safety procedures are adhered to, including legislative compliance & best practices
• Any other duties reasonably required by your line manager to support the business

Key Skills:

Excellent Communication: Strong verbal and written skills are essential for effective sales and negotiations, including active listening, persuasive speaking and clear articulation of products and service benefits.

Customer Service: Possessing exceptional customer service skills to build and maintain positive relationships with customers, understanding their needs and providing tailored-specific solutions.

Relationship Building: Building and nurturing long-term relationships with each customer is key to our success. This involves networking, maintaining contact, follow-up calls and ongoing support to our customers, partners and stakeholders.

Time Management: Essential to any successful site is managing time efficiently and meeting deadlines. This includes planning and organising sales activities, operational coordination and unplanned challenges.

Character: Enthusiastic, professional and a proven self-starter who strives for exceptional standards with strong business acumen and driven mentality to succeed.

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