At a Glance
- Tasks: Manage spare parts, handle customer queries, and generate reports to support service operations.
- Company: Join Bizerba, a leader in service excellence and innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a chance to develop your career in a thriving company.
- Why this job: Be part of a dynamic team that values your contributions and skills.
- Qualifications: Customer-focused with strong communication and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Get started now with Bizerba! For our location in Milton Keynes we are looking for a Service Administrator. As part of the Service team, the responsibilities for this role are key to the day to day running and growing of the service business. Experienced in your field, you will provide ‘first class’ service to a number of stakeholders including UK based customers and service operations.
Your tasks:
- Spare parts administration – generating quotations in SAP
- Taking spare part order requests from customers and engineers
- Answering phone calls from internal and external customers
- Placing spares orders with suppliers and maintaining relevant minimum stock levels
- Proactively sell spares to increase spares turnover
- Invoicing service orders
- Invoice queries
- Uploading invoices and relevant documents to customer online portals
- Daily reports to identify and correct orders stuck in error queues
- Weekly (or at request) revenue reports for the Service Director
- Key account monthly invoicing and asset list maintenance and management
- Ad hoc customer reports
Your profile:
- Customer focus with excellent customer service experience
- Effective communication skills both oral and written
- Be a confident problem solver
- Multitask
- Experience of a performance managed environment, including working to SLAs and achieving KPIs
- Ability to work well under pressure
- Organized with a good attention to detail
- Team Player
- Confident with Microsoft packages, particularly Excel
- Proficient in SAP and CRM Systems
Service Administrator (m/f/d) in Milton Keynes employer: Bizerba
Bizerba in Milton Keynes is an excellent employer for aspiring software engineers, offering a dynamic work culture that fosters learning and innovation. As a Junior Industry Software Apprentice, you'll benefit from hands-on experience in real-world projects, alongside dedicated support for your professional growth and qualifications in software engineering. With a commitment to employee development and a collaborative environment, Bizerba stands out as a rewarding place to kickstart your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator (m/f/d) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their service team. This will help you stand out and show that you're genuinely interested in being part of their success.
✨Tip Number 3
Practice your communication skills! Whether it's answering calls or discussing your experience, being clear and confident is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Administrator (m/f/d) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your experience with customer service, SAP, and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our needs. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bizerba!
How to prepare for a job interview at Bizerba
✨Know Your SAP Inside Out
Since the role involves generating quotations in SAP, make sure you brush up on your SAP skills. Familiarise yourself with how to navigate the system and generate reports. Being able to demonstrate your proficiency will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
This position is all about providing first-class service. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlighting your experience in a performance-managed environment will also be a big plus!
✨Be Ready to Multitask
The job requires juggling various tasks like invoicing, order management, and reporting. Think of specific instances where you've successfully managed multiple responsibilities at once. This will demonstrate your ability to thrive under pressure.
✨Prepare for Problem-Solving Questions
As a confident problem solver, be prepared to discuss challenges you've faced and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process.
