Field Service Engineer - Food Pro (m/f/d)

Your Tasks

• Service and install a wide range of Food Production equipment, primarily Slicers, Mincers and associated Software to packaging equipment.
• Some Retail Scale service and repair.
• Investigating technical issues such as electrical/mechanical breakdowns & network related issues.
• Provide customer training on equipment.
• Manage & maintain effective stock levels of parts needed to carry out repairs.
• Project a professional image of the department and company to both internal and external customers.
• Uniform provided.
• Maintain company vehicle in a clean and organized fashion ensuring all maintenance requirements are met in accordance with the policy for company vehicle drivers.
• Maintain a library of backups for customers.
• Maintain in good order all company tools, such as Hand tools, ladders, Laptops etc.
• Attend all Training courses required & ensure that all H & S training is up to date & completed.
• Adhere to policies and procedures relating to Health and Safety and Quality Management.
• Maintain Calibrated weighs & ensure they are compliant.
• When calibrating/verifying equipment, all legal standards are met & work carried out to highest standard.
• Obtain all qualifications Bizerba deem relevant for engineer to carry out day to day duties.
• When required write detailed reports on incidents/calls to assist Line manager.
• Participate in out of hours works when required.
• Ensure all administrative tasks are carried out in time & to standards expected.
• Have a full & legally valid UK driving license.
• Hold a valid Safety Passport/ECS or equivalent – relevant details will be provided.
• Work to company KPI’s & SLA’s.
• Where necessary have overnight stays for training or to complete tasks as requested.
• Participate in rollout and refit activities as requested to fulfil business requirements.
• Attend head office as required in conjunction with business needs.
• Ad-Hoc duties as per request of your line manager or senior management.

Your Profile

• Planning and Organizing: Working with the Service Desk organizes personal time and resources to meet both deadlines and objectives. Able to accept multiple objectives and prioritize accordingly. Can take a planned approach whilst being able to incorporate changes. Monitors own progress effectively. Responds proactively to short term business needs which may impact on normal role performance. Shows particular attention to detail. Willingness to work out of standard hours working to meet the needs of the customer. Willing to undertake UK travel.
• Drive for Results: Works hard to achieve set targets. Works hard on a personal level to overcome difficulty in achieving results. Keen to improve skills, learn from mistakes and accept constructive feedback.
• Team worker: Works hard to sustain team performance by encouraging others. Actively shares knowledge with the team. Builds trust through contact, helpfulness, and consistency of behaviour. Adheres to company processes, procedures, and accuracy of administration to achieve results for the team. Takes personal responsibility for activity that will benefit the team.
• Confidence and Assertiveness: Becomes involved in and contributes to team decisions. Offers suggestions to overcome difficulties. Remains calm under challenge, with the ability to explain their position when asked. Able to assert self positively without disrupting performance.