At a Glance
- Tasks: Answer calls, take messages, and provide top-notch customer service for various businesses.
- Company: Join a growing team at Telephone-Answering, dedicated to client success.
- Benefits: Full-time hours with no weekends, stable work environment, and a supportive team.
- Other info: Enjoy a positive workplace culture and regular office hours.
- Why this job: Be the voice that ensures clients never miss an opportunity – make a real difference!
- Qualifications: Experience in reception or call handling, with strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Are you a confident communicator with a professional telephone manner?
Do you have relevant experience of working in a fast‑paced OFFICE ENVIRONMENT?
Have you got fast and accurate data entry skills?
Do you live in Luton or within easy access of LU4 9DZ?
If so, we’d love to hear from you!
At Telephone-Answering, we provide virtual reception, telephone answering, and PA services to businesses of all sizes. Our mission is simple: to make sure our clients never miss an opportunity because of a missed call. We’re growing – and looking for a skilled and reliable Telephone Receptionist & Inbound Call Handler to join our team.
What You’ll Do:
- Answer incoming calls quickly and professionally on behalf of a variety of businesses
- Take accurate messages and relay them efficiently to clients
- Build rapport with callers and represent our clients to the highest standard
- Make occasional outbound calls when needed
- Keep up to date with client information and procedures
- Manage diaries, assist with secretarial tasks, and help keep the day running smoothly
- Maintain accurate records and support day-to-day workflow
- Deliver “World Class” customer service every step of the way
What We’re Looking For:
- Experience in a similar role and office environment (Receptionist, Call Handler, or Virtual PA)
- Confident, clear, and professional phone manner
- Excellent computer and typing skills
- Strong attention to detail, listening, and multitasking abilities
- Self‑motivated, reliable, and able to use your initiative
- Good spelling and grammar
- Punctual and dependable, with a positive attitude
Working Hours:
You’ll work Monday to Friday, 10:00am to 5:30pm – no weekends or evenings required. Our office hours are 08:30–18:00, so you’ll be an essential part of our daytime team.
If you’re ready to bring your professionalism and people skills to a growing company that values excellent service, we’d love to hear from you.
Apply now by sending us your CV.
We request that recruitment agencies or like do not contact us re this advert.
Telephone Receptionist & Inbound Call Handler (Full-Time, Luton Office Based – NO REMOTE WORKING employer: Biz Virtual Ltd
At Telephone-Answering, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in delivering exceptional service. Located in Luton, our office offers a vibrant atmosphere with regular opportunities for professional development and growth, ensuring that you can advance your career while enjoying a healthy work-life balance with no weekend or evening shifts. Join us to be part of a dedicated team that values reliability, initiative, and a positive attitude, making it an excellent place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Receptionist & Inbound Call Handler (Full-Time, Luton Office Based – NO REMOTE WORKING
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Biz Virtual Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Biz Virtual Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Receptionist & Inbound Call Handler (Full-Time, Luton Office Based – NO REMOTE WORKING
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Biz Virtual Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Biz Virtual Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Biz Virtual Ltd!
How to prepare for a job interview at Biz Virtual Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
