At a Glance
- Tasks: Lead technical planning and execution of Bitwarden deployments for enterprise customers.
- Company: Join Bitwarden, a global leader in identity security with a remote-first culture.
- Benefits: Work remotely, enjoy personal growth opportunities, and be part of a supportive team.
- Other info: Collaborate globally and engage in continuous learning within a diverse team.
- Why this job: Make a real impact on user security while becoming a product expert.
- Qualifications: Experience in technical roles and a passion for problem-solving and teamwork.
The predicted salary is between 56700 - 69300 £ per year.
- Principal Implementation Engineer, Customer Support
- Remote, United Kingdom
Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere.
Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations.
The company is headquartered in Santa Barbara, California with team members located across the globe.
Learn more at bitwarden. com .
Bitwarden truly cares and wants all Bitwarden users to have the best experience while accessing their sensitive information.
The Customer Success team helps customers and all users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome.
Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply.
Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies.
You will become a Bitwarden product expert and partner with the Customer Engagement Managers to help customers with their initial production deployments post-sales, as well as implement new features as they are released and increase their adoption of the Bitwarden platform.
This is an all-remote team and we’re looking for someone located in the UK.
RESPONSIBILITIES
- Functioning as a Subject Matter Expert (SME) for Bitwarden and its suite of services
- Leading technical planning and execution of new deployments, both to establish and adopt best-practices with a focus on large Enterprise engagements
- Advising customers on industry best practices for the full stack of Bitwarden
- Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
- Providing superb guidance and assistance for each customer’s implementation of Bitwarden and general security
- Serve as a dedicated customer point of contact for named customers through alignment to Customer Engagement Manager resources through the Bitwarden ticketing and email systems
- Participate in customer quarterly business reviews by assisting in environment audits, best-practices reviews, and positioning new product features relevant to further expansion opportunities and/or increased adoption
- Collaborating with Engineering and Product associates to triage bug reports and feature requests based on customer need and scale with a focus on large Enterprise deployments
- Assist training and culture sharing in the Implementation Engineering Team
- Guide knowledge sharing among Implementation Engineers within the team and in collaboration with Technical Writing to share best-practices, troubleshooting information, and recommended configurations
- Lead and/or assist in internal team projects including customer environment replication for bug investigations, integrations with new third-party tools, and development of automations both for customer use-cases as well as internal team processes
- Occasionally represent Bitwarden at customer meetings, industry events, or team offsites (some travel may be required).
WHAT YOU BRING TO BITWARDEN
- Excellent English and grammar
- Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
- A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
- A strong sense of empathy and the ability to advocate for others
- Experience from a previous technical position (e. g.
Systems Engineer, Implementation Engineer, Dev Ops Engineer, IT Infrastructure Engineer, etc).
- Equivalent education or demonstrable skills may be accepted
- Ability and desire to work remotely
- Familiarity with several of the following areas/technologies is preferred:
- Linux, Windows, and mac OS
- Docker (Swarm Mode), Kubernetes, and Podman
- NFS, SMB/CIFS, and Block storage
- Bash and Power Shell
- Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta
- GCP, AWS, and Azure
- Android and i OS
- Git Hub
- NGINX
- SQL
- TCP/IP
- DNS
- HTTP
- SMTP
- SAML and Open ID Connect
- TLS/SSL and PKI
- Screening call with our Recruiting Team
- Interview with Implementation Engineering Manager
- Interviews with Implementation Engineering team members
- Interview with Chief Customer Officer and Customer Success Manager
- Our user community loves us and we love them.
Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
- Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
- We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
- Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.
- #J-18808-Ljbffr
Principal Implementation Engineer, Customer Support employer: Bitwarden Inc.
Bitwarden is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for a Principal Implementation Engineer. With a fully remote setup in the UK, team members enjoy flexibility while collaborating with passionate colleagues globally, fostering a sense of purpose in enhancing internet security. The company encourages continuous learning and development, ensuring that employees are well-equipped to tackle new challenges and thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Implementation Engineer, Customer Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bitwarden Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bitwarden Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Implementation Engineer, Customer Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bitwarden Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Bitwarden Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bitwarden Inc.!
How to prepare for a job interview at Bitwarden Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
