At a Glance
- Tasks: Oversee daily operations, ensuring safety and excellent customer service at Bitterne Leisure Centre.
- Company: Join BH Live, a vibrant community-focused leisure provider.
- Benefits: Enjoy gym membership, health cash plan, and generous holiday perks.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a real difference in people's health and wellbeing while leading a dynamic team.
- Qualifications: Experience in leisure management, strong communication skills, and lifeguard certification required.
The predicted salary is between 28560 - 28560 £ per year.
BH Live is recruiting for a Duty Manager to join our team at Bitterne Leisure Centre. You will oversee the day-to-day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all areas. Bitterne Leisure Centre is a multi-complex facility, offering activities for visitors of all ages and abilities to help improve health and wellbeing. Swimming lessons and sessions take place regularly across a 25m main pool (complete with a water slide) and a 10m learner pool. There is also a state-of-the-art gym complete with cardio and strength areas, and group exercise classes are delivered in dedicated studios. A sports hall is available for sports, block bookings and general hire.
You will act as the manager on duty and support the wider team to meet operational, health and safety, and financial targets. You will:
- Supervise and support colleagues including lifeguards, receptionists, instructors, and cleaners.
- Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
- Ensure high standards of customer service across all areas of the centre.
- Resolve complaints efficiently and courteously.
- Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
- Ensure the centre opens and closes safely and on time, in line with operational procedures.
- Carry out visual building inspections of the building and report any issues to our technical team.
- Conduct and document regular facility checks including pool tests, fire exits, gym equipment, and cleanliness standards.
- Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.
- Act as the designated First Aider and Pool Responder/Lifeguard as required.
You will need:
- Operational experience of working within a leisure centre.
- Strong communication and previous experience of managing or supervising people.
- A recognised Pool Lifeguard qualification (e.g., NPLQ) and a first aid at work certificate.
- Good organisation and attention to detail.
- A customer focussed approach.
- The ability to remain calm under pressure.
- Previous experience in a similar role is highly desirable.
Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays on a rota basis.
We offer:
- Onsite parking
- Training and development opportunities
- Gym membership
- Health cash plan
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
Duty Manager in Southampton employer: Bitterne Leisure Centre
BH Live is an exceptional employer, offering a vibrant work culture at Bitterne Leisure Centre where teamwork and community engagement are at the forefront. With a focus on employee growth through training opportunities and a supportive environment, staff enjoy benefits such as gym membership, health cash plans, and generous pension contributions, making it a rewarding place to build a career in leisure management.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Southampton
✨Tip Number 1
Get to know the Bitterne Leisure Centre before your interview! Visit the facility, chat with staff, and understand the vibe. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Duty Manager, you'll need to manage a team and handle customer complaints. Role-play scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed teams or handled emergencies in the past. This will demonstrate your ability to keep things running smoothly at the leisure centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in leisure centre operations and management. We want to see how your skills match the role of Duty Manager, so don’t be shy about showcasing your previous roles and responsibilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Bitterne Leisure Centre and how you can contribute to our team. Keep it friendly and professional, just like we are!
Showcase Your Customer Service Skills:Since customer service is key for us, make sure to include examples of how you've handled customer complaints or improved service in past roles. We love seeing candidates who can keep calm under pressure and resolve issues effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have available!
How to prepare for a job interview at Bitterne Leisure Centre
✨Know the Centre Inside Out
Before your interview, take some time to familiarise yourself with Bitterne Leisure Centre. Understand its facilities, services, and the types of activities offered. This will not only show your genuine interest but also help you answer questions about how you would manage operations effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be supervising various staff members. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your communication skills and how you ensure high standards of customer service.
✨Prepare for Emergency Scenarios
Given the responsibilities around safety and emergency procedures, think through potential scenarios you might face as a Duty Manager. Be ready to discuss how you would handle emergencies, including evacuations and first aid situations, demonstrating your calmness under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the centre is the right fit for you.
