Customer Success Manager (cyber threat intelligence)

Bitsight is seeking a talented and motivated Customer Success Manager (CSM) to join our dynamic team. This role is ideal for someone who thrives both independently and collaboratively, brings a proactive problem-solving mindset, and is passionate about delivering value to customers.

As a CSM at Bitsight, you’ll be responsible for driving customer satisfaction, retention, value realization, and growth. You will manage the entire customer lifecycle - onboarding, adoption, relationship development, retention, and expansion. This includes being both proactive and reactive in addressing customer engagements, resolving issues, and collaborating with internal and external stakeholders.

The ideal candidate is organized, communicative, and adaptable, with a genuine passion for customer success in a fast-paced, dynamic environment. You’ll work across multiple product lines and service offerings to ensure each customer achieves success and remains fully engaged.

• Become a Bitsight expert: develop deep knowledge of our products, capabilities, and services to deliver value in every interaction.
• Own the customer lifecycle:

• Onboard and train new customers.
• Drive full adoption and seamless integration of Bitsight products into the customer environment.
• Ensure customer retention and identify opportunities for account growth and expansion.
• Actively mitigate churn risks, and work to manage and eliminate such risks.

• Prior experience in customer-facing processes in SaaS & B2B environments.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and project management capabilities, ability to multitask and meet deadlines.
• Hands-on technical background, ideally with cybersecurity products and services.
• Proven track record of managing a high volume of customer relationships and driving success.
• Proactive, self-starter mentality with strong teamwork orientation.
• Passion for technology and cybersecurity, with a willingness to continuously learn and grow.

• Previous experience in a Cyber Threat Intelligence Company or cybersecurity company - Strong Advantage.

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.