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For Companies At a Glance
- Tasks: Detect and prevent fraud, manage disputes, and ensure compliance with regulations.
- Company: Join a dynamic UK fintech company focused on empowering customers financially.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in protecting customers while developing your skills in a fast-paced environment.
- Qualifications: 1-3 years in fraud or compliance, strong analytical skills, and attention to detail.
- Other info: Be part of a team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About Bits
Bits is a UK fintech company offering credit card and other credit products to help customers take control of their financial future.
About The Role
We are looking for a detail-oriented Fraud & Compliance Analyst to join our team. You will play a critical role in protecting our customers and the business through fraud prevention, dispute management, regulatory compliance, and customer escalation handling.
Key Responsibilities
- Fraud & Financial Crime
- Detect, investigate, and prevent fraudulent activity across customer accounts and transactions.
- Monitor and respond to fraud alerts, identifying patterns and emerging threats.
- Conduct Enhanced Due Diligence (EDD) on higher-risk customers.
- Prepare and submit Suspicious Activity Reports (SARs) as required.
- KYC & AML Compliance
- Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks.
- Manage ongoing monitoring and periodic reviews of customer risk profiles.
- Support AML reporting and regulatory submissions.
- Maintain accurate records and documentation for audit purposes.
- Disputes & Chargebacks
- Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end.
- Investigate disputed transactions, gather evidence, and prepare representment documentation.
- Track dispute outcomes and identify root causes to reduce future chargebacks.
- Customer Escalations & Complaints
- Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases.
- Review and respond to CIFAS markers and data-sharing requests.
- Work with internal teams to resolve complex customer issues.
- Policy & Audit
- Evaluate and update fraud, AML, and compliance policies.
- Support internal and external audits with third-party vendors.
- Contribute to process improvements and automation initiatives.
Requirements
- 1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services.
- Understanding of UK AML regulations, KYC requirements, and FCA expectations.
- Experience with chargeback management (Visa/Mastercard dispute processes).
- Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk).
- Strong analytical and investigative skills with excellent attention to detail.
- Ability to work independently and manage competing priorities.
Desirable
- Experience handling FOS complaints.
- Knowledge of Consumer Duty and TCF principles.
- ICA or similar compliance certification.
Fraud & Compliance Analyst in London employer: Bits
Contact Detail:
Bits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Compliance Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those working in fraud and compliance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of UK AML regulations and KYC requirements. We want you to feel confident discussing how you can tackle fraud prevention and compliance challenges.
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to share examples of how you've investigated fraudulent activities or managed disputes. Real-life stories make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Fraud & Compliance Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fraud & Compliance Analyst role. Highlight your relevant experience in fraud prevention, compliance, and dispute management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fintech and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: As a detail-oriented role, it's crucial to demonstrate your attention to detail in your application. Double-check for any typos or errors, and make sure your examples clearly showcase your analytical skills. We appreciate precision!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Bits
✨Know Your Stuff
Make sure you brush up on UK AML regulations, KYC requirements, and the FCA's expectations. Being able to discuss these topics confidently will show that you're not just familiar with the basics but also understand the nuances of the role.
✨Show Off Your Analytical Skills
Prepare examples from your past experience where you've successfully detected or prevented fraud. Use specific metrics or outcomes to illustrate your impact. This will demonstrate your strong analytical skills and attention to detail, which are crucial for this position.
✨Familiarise Yourself with Tools
Get to know the screening tools and CRM systems mentioned in the job description, like Sumsub and Zendesk. If you have experience with similar tools, be ready to discuss how you used them effectively in previous roles.
✨Prepare for Customer Scenarios
Think about how you would handle escalated customer complaints or disputes. Prepare a couple of scenarios where you resolved complex issues, as this will highlight your problem-solving skills and ability to manage competing priorities.
