At a Glance
- Tasks: Provide IT support, troubleshoot issues, and build strong client relationships.
- Company: BITS Group, a fast-growing tech company supporting over 200 UK organisations.
- Benefits: Paid certifications, supportive team, and genuine growth opportunities.
- Other info: Exciting projects and varied technologies ensure no two days are the same.
- Why this job: Shape the future of businesses while developing your skills in a dynamic environment.
- Qualifications: 2 years' experience in IT support and strong Microsoft 365 knowledge.
The predicted salary is between 27900 - 34100 £ per year.
At BITS Group, we look after the technology for more than 200 UK organisations, including charities, schools, property managers and professional services firms.
Our mission is to deliver security-led, people-first technology that protects growing businesses and strengthens how they work.
We're an ambitious, fast-growing business, and we're looking for someone who wants to grow with us.
This isn't a role where you'll sit on a helpdesk queue for years.
As BITS grows, so will your responsibilities, your skills and your opportunities.
If you're driven, hungry to learn and want your work to shape where a business is heading, we'd love to hear from you.
What you'll be doing
You’ll own tickets from first contact through to resolution rather than passing them along a chain, and you’ll be a trusted, familiar face for our clients.
Some days that means resetting MFA or sorting out a mailbox; other days it’s troubleshooting a firewall, onboarding a new client or helping roll out Intune across a whole organisation.
You’ll work on things like
- Resolving support requests by phone, email, remote session and on site visits, with a focus on getting it right first time and keeping users informed
- Building strong relationships with client staff and stakeholders, and representing BITS confidently and professionally
- Administering Microsoft 365 for our clients, including Exchange Online, Entra ID, Intune, Share Point, Teams and One Drive
- Managing user onboarding and offboarding, licensing, device setup and Windows and mac OS endpoints
- Supporting our security stack, including Acronis for endpoint protection and backup, Perception Point for email security, Wiser for awareness training and CIPP for tenant hardening and Secure Score
- Looking after network kit such as firewalls, switches and wireless access points, plus Vo IP and connectivity
- Monitoring, patching and proactive maintenance through Super Ops, our PSA and RMM platform
- Keeping clear, accurate documentation so the whole team can pick up where you left off
- Getting involved in projects, migrations and new client transitions
- Delivering one-to-one help and small group training for client staff
- Who we’re looking for
You're highly driven and take ownership.
You're confident in front of clients, whether that's walking a managing director through a problem or calming a frustrated user, and you can explain technical issues in plain English.
You want to keep learning, and you see a growing business as an opportunity rather than a risk.
You'll also bring
- At least 2 years' experience in an MSP environment, supporting multiple clients
- Strong, hands on Microsoft 365 and Entra ID administration
- Working knowledge of Intune or similar device management
- A solid grasp of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Good organisation and the discipline to manage your own workload
- A full UK driving licence, as the role includes on site work
- Nice to have
- Experience with Super Ops, Acronis, CIPP or other similar MSP tooling
- Microsoft certifications such as MS-102 or MD-102
- Exposure to Cyber Essentials, Google Workspace, Azure or QNAP
- An interest in automation, scripting (Power Shell) or AI tools
- What you’ll get
- Genuine room to grow, with your role developing as the business does
- Paid certifications and real support to build your skills
- Variety across sectors and technologies, so no two days are quite the same
- A supportive team where your ideas are heard, including our workflow optimisation and automation work
- Working hours of Monday to Friday, 09:00 to 18:00
If you're ambitious, confident with people and ready to grow with an exciting business, we'd love to hear from you.
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IT Support Engineer employer: BITS Group
At BITS Group, we pride ourselves on being a human-first organisation that values relationships over ticket numbers. As a Lead IT Network Engineer, you'll not only have the opportunity to make a real impact on our clients' businesses but also enjoy a supportive culture that fosters career growth and innovation. With a hybrid working model and the chance to shape the future of our technical team, this is an exciting opportunity for those looking to thrive in a fast-growing MSP start-up environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BITS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BITS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BITS Group!
✨Direct Apply to BITS Group
Let's not forget to apply directly through the BITS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BITS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BITS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BITS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
