About the Role
As a Administrative Research Associate, you’ll the voice of the user. You’ll dig into reviews, feedback, and support tickets to understand what real people love, struggle with, and ask for, then turn that into clear recommendations that make digital products easier to use.
No prior experience is required. If you’re curious about people and good at making sense of messy information, we’ll train you on research methods, tools, and frameworks.
Key Responsibilities
- Gather user feedback from reviews, surveys, support tickets, social media, and community forums
- Code and tag qualitative feedback to identify recurring pain points and unmet needs
- Summarize user sentiment and track how it shifts over time
- Review digital products against UX and usability best practices
- Benchmark competitor and industry-leading products, noting what they do well
- Write concise research reports with prioritized, actionable recommendations
- Help plan and run user interviews and usability tests (scheduling, note-taking, synthesis)
- Maintain a research repository of insights, personas, and best practices
- Present findings to the team and, with training, to the businesses we work with
What We’re Looking For
Required
- Strong written and spoken English; you can summarize findings clearly
- Empathy and curiosity about how people use digital products
- Strong attention to detail and a structured way of working
- Basic proficiency with spreadsheets (Excel or Google Sheets)
- Ability to work independently and meet deadlines
- Reliable internet connection and a quiet workspace
- Legally able to work in Singapore (Singapore Citizen or PR only)
Nice to Have (not required)
- Coursework or degree in psychology, design, communications, IT, sociology, or business
- Experience in research, customer support, or content roles
- Familiarity with tools such as Notion, Airtable, Miro, Figma, Dovetail, or Maze
- Basic understanding of UX principles and accessibility
- Experience working remotely
Skills and Qualities
- Empathetic: you can read between the lines of what users say
- Curious: you ask “why?” more than once
- Structured: you turn scattered comments into clear themes
- Clear communicator: you make findings easy for anyone to act on
- Discreet: you handle user and business data with care
Training and Support
- Paid onboarding/probation of 3 months covering our tools, research methods, and reporting standards
- Training in qualitative analysis, usability testing, UX fundamentals, and report writing
- A dedicated mentor or manager for your first 90 days
- Report templates, SOPs, and example projects to learn from
- Growth paths into UX Researcher, Product Designer, Product Manager, or Research Lead
Standard Benefits
- Salary: SGD 3,500 to 4,500 per month, before CPF (final offer based on skills and fit)
- Connectivity Allowance: SGD 50 per month
- Home Office Allowance: SGD 500 per year
- Self-Improvement Allowance: SGD 500 per year, for courses, books, or certifications
- Monthly Care Pack: A monthly wellness and snack box delivered to your door
- 100% remote work
- 14 days Annual Leave + 14 days Medical Leave + 60 days hospitalization leave
- Supportive, collaborative team culture with a clear growth path
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