About the Role
As a Administrative Associate, you’ll turn raw data (user feedback, app store reviews, and usage reports) into clear insights and practical recommendations. You’ll spot patterns in what users love and struggle with, research what the best products in the industry are doing, and help our clients improve their websites, web apps, and mobile apps.
No prior experience is required. If you’re curious, analytical, and good at making sense of messy information, we’ll train you on the tools, frameworks, and methods.
Key Responsibilities
- Collect and organize data from user feedback, surveys, support tickets, app store reviews, and app usage reports
- Clean, categorize, and tag qualitative feedback to surface recurring themes
- Analyze usage and engagement data to identify trends, drop-offs, and patterns
- Build clear reports and dashboards using spreadsheets and visualization tools
- Research industry-wide best practices, competitor products, and UX/UI standards
- Translate findings into specific, prioritized recommendations for clients’ websites, web apps, and mobile apps
- Present insights to the team and, with training, to clients
- Maintain a knowledge base of research findings, benchmarks, and best practices
- Track whether past recommendations improved key metrics (e.g., ratings, retention, conversion)
- Handle light administrative tasks that support the above, such as scheduling research sessions and organizing project files
What We’re Looking For
Required
- Strong written and spoken English; you can explain findings clearly and concisely
- Analytical mindset and comfort working with numbers and text-based data
- Strong attention to detail and a habit of checking your work
- Basic proficiency with spreadsheets (Excel or Google Sheets)
- Curiosity about websites, apps, and how people use them
- Ability to work independently, manage your time, and meet deadlines
- Reliable internet connection and a quiet workspace
- Legally able to work in Singapore (Singapore Citizen or PR only)
Nice to Have (not required)
- Degree or coursework in a related field (e.g., business, psychology, data, communications, design, IT)
- Experience in research, data analysis, customer support, marketing, or product roles
- Familiarity with tools such as Google Analytics, Mixpanel, Firebase, Looker Studio, Tableau, Power BI, Airtable, or Notion
- Basic knowledge of SQL, Python, or AI-assisted analysis tools
- Understanding of UX principles, app store dynamics, or product metrics
- Experience working remotely
Skills and Qualities
- Analytical: you look beyond the surface and ask “why is this happening?”
- Curious: you enjoy digging into how products work and why users behave as they do
- Clear communicator: you can turn complex data into simple, actionable points
- Structured: you organize messy information into something others can use
- Dependable: you follow through and flag issues early
- Discreet: you handle client and user data with care
Training and Support
- Paid onboarding/probation of 3 months covering our tools, research methods, and reporting standards
- Training in qualitative analysis, basic data analytics, UX fundamentals, and report writing
- A dedicated mentor or manager for your first 90 days
- Report templates, SOPs, and example projects to learn from
- Growth paths into UX Researcher, Product Analyst, Data Analyst, Product Manager, or Client Insights Lead
Compensation and Benefits
- Salary: SGD 3,500 to 4,500 per month, before CPF (final offer based on skills and fit)
- Connectivity Allowance: SGD 50 per month
- Home Office Allowance: SGD 500 per year
- Self-Improvement Allowance: SGD 500 per year, for courses, books, or certifications
- Monthly Care Pack: A monthly wellness and snack box delivered to your door
- 100% remote work
- 14 days Annual Leave + 14 days Medical Leave + 60 days hospitalization leave
- Supportive, collaborative team culture with a clear growth path
We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, age, religion, disability, or any other protected characteristic.
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