At a Glance
- Tasks: Drive client relationships and generate new revenue opportunities in the digital asset space.
- Company: Join BitGo, the leading provider of digital asset solutions with a global presence.
- Benefits: Competitive salary, health insurance, stock options, and a dynamic startup environment.
- Other info: Collaborative culture focused on excellence and innovative problem-solving.
- Why this job: Be part of a team transforming the financial markets with innovative digital asset solutions.
- Qualifications: 6+ years in customer success, strong leadership, and a passion for digital assets.
The predicted salary is between 60000 - 80000 £ per year.
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide.
As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. BitGo is the first digital asset company to focus exclusively on serving institutional clients. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets and established BitGo New York Trust in 2021. BitGo also offers market-leading trading, lending, and borrowing services and supports over 500 digital assets on its platform.
We are seeking a Customer Success Manager who will be responsible for generating new revenue opportunities and driving the strategy of our client relationships, improving the adoption and successful implementation of our solutions and services.
Responsibilities:
- Develop and measure key performance indicators in the areas of efficiency, productivity, quality, and success of learning initiatives. Provide reports as needed.
- Use product and industry knowledge to achieve results and develop innovative solutions.
- Apply data to identify trends, promote key initiatives and remove barriers to success.
- Treat customer success as a product at BitGo, improving and iterating on the internal and external customer experiences.
- Lead end-to-end project plans and ensure delivery of crucial success plans.
- Capture and summarize relevant data, suggesting improvements in the tools and techniques to help scale the team.
- Scale the Success team by capitalising on opportunities for increased efficiency, driving productivity plans.
Requirements:
- 6+ years of work experience in Customer Success and GTM.
- Multi-channel leadership experience.
- Experience building and scaling Customer Success operations.
- The ability to optimally influence and communicate cross-functionally.
- Creative problem-solving abilities.
- Passion for the Digital Assets market and technologies.
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.
Here are some of the benefits of working at BitGo:
- Competitive base salary, bonus and stock options
- 100% company paid health insurance for employee, partner and dependents
- Computer equipment and workplace furniture to suit your needs
- Great colleagues and inspiring startup environment
- Benefits may vary based on location
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.
Customer Success Manager (EMEA) in London employer: BitGo, Inc.
BitGo is an exceptional employer that champions innovation and collaboration in the rapidly evolving digital asset space. With a strong focus on employee well-being, offering competitive salaries, comprehensive health insurance, and a dynamic startup environment, BitGo fosters a culture of ownership and open communication. As a Customer Success Manager, you will have the opportunity to drive meaningful change while working alongside talented colleagues who are passionate about transforming the financial markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (EMEA) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BitGo, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BitGo, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (EMEA) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BitGo, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at BitGo, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BitGo, Inc.!
How to prepare for a job interview at BitGo, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
