At a Glance
- Tasks: Provide top-notch support to traders and enhance customer service experience.
- Company: Join a pioneering cryptocurrency exchange with a global team.
- Benefits: Fully remote role, flexible hours, and opportunities for skill development.
- Other info: Work independently in a dynamic environment with a focus on security and privacy.
- Why this job: Be part of an innovative industry and make a real difference in customer support.
- Qualifications: Experience in customer relations and a passion for finance and cryptocurrency.
The predicted salary is between 30000 - 40000 £ per year.
We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.
We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Key responsibilities:- Effectively handles inquiries and requests from corporate and professional traders
- Continuously upgrade skill sets
- Lead by example to demonstrate full ownership of outstanding customer service
- Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
- Cross-team interactions
You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
Experience and skills required:- Experience and a deep interest in working with Finance, Mathematics or Statistics
- Good understanding of trading and derivatives markets
- Strong analytical ability
- Experience in customer relations, ability to handle requests and inquiries is essential
- Excellent communication skills in English
- Passionate about cryptocurrency and blockchain world
- Detail-oriented
- Security and privacy focus
- Familiar with Office Suites (especially Excel)
Remote Customer Support Specialist (Fully Remote - UK) in Plymouth employer: Bitfinex
At Bitfinex, we pride ourselves on being an exceptional employer that champions innovation and flexibility in a fully remote environment. Our culture fosters autonomy, allowing Senior Recruiters to take ownership of their hiring strategies while leveraging cutting-edge technology to attract top-tier talent globally. With a commitment to diversity and employee growth, we provide a dynamic platform for professionals to thrive in a fast-paced, high-growth industry.
