The Opportunity
We are working with an established, owner-led food and franchise business that is looking for an experienced Senior Operations Manager / Head of Operations to take ownership of its growing multi-site estate.
This is a genuine build opportunity for an operator who wants to move beyond simply managing stores and take full responsibility for operational performance, people development and future growth.
What you will own
Operational Performance
Take ownership of performance across the estate, including delivery times, labour productivity, food costs, sales and overall store standards.
Leadership & Accountability
Develop existing management talent, set clear expectations and have the difficult conversations required to raise performance.
Training & Development
Professionalise training, onboarding and management sign-off processes, ensuring capability is genuinely assessed and developed.
Structure & Growth
Help design the next layer of operational leadership as the business grows, including future Area/Multi-Site Manager structures.
Commercial Performance
Use data, reporting and operational tools to identify opportunities, improve underperforming locations and drive sustainable like-for-like growth.
Owner Partnership
Become the senior operational point of contact for the owners, providing clear reporting, recommendations and confidence that the estate is being effectively managed.
The first objective
You'll be expected to quickly understand the operation and establish where the real opportunities are.
This will include:
- Completing a structured operational review across the estate
- Assessing management capability and training standards
- Identifying underperforming locations and creating improvement plans
- Introducing stronger training and sign-off processes
- Building a strong relationship with the existing Regional Manager
- Developing the future operational structure
- Taking increasing ownership of the day-to-day business from the owners
Who we are looking for.
We're particularly interested in speaking with experienced Area Managers, Regional Managers, Operations Managers or Senior Multi-Site Operators who have:
- Strong multi-site leadership experience, ideally within QSR, hospitality or franchising
- Experience managing a significant multi-site operation and P&L
- A track record of improving sales, productivity and operational standards
- Strong people-development and team-building capability
- The confidence to challenge performance and have difficult conversations
- Excellent communication and stakeholder-management skills
- A hands-on, commercially minded approach
- The ambition to grow into a Director-level position as the business continues to expand
The right person may currently be working within a larger corporate or franchise environment but wants the opportunity to have far greater ownership, influence and visibility within an entrepreneurial, owner-led business.
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Senior Operations Manager / Head of Operations employer: Bite Talent
Join a rapidly growing restaurant brand that prioritises both guest satisfaction and team pride. As a Restaurant General Manager, you'll enjoy a competitive salary, performance bonuses, and comprehensive benefits including private healthcare and ongoing training opportunities. Our inclusive work culture fosters personal growth and development, ensuring you have the tools to lead a high-performing team in a vibrant environment.
