At a Glance
- Tasks: Lead and support a portfolio of 15–20 cafe sites, driving performance and guest experience.
- Company: Well-established branded casual dining business investing in its people and estate.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a fast-paced, customer-focused business with excellent growth potential.
- Why this job: Make a real impact by developing teams and improving operational standards across multiple locations.
- Qualifications: Proven experience as an Operations Manager in multi-site environments, preferably in hospitality or retail.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for an experienced Operations Manager to oversee a region of approximately 13 sites across the East Midlands. This opportunity is with a well-established branded casual dining business that is continuing to invest in its estate and people. You'll inherit a fully staffed region and be responsible for supporting your General Managers, driving performance, and ensuring sites deliver an excellent guest experience while achieving commercial targets.
Key Responsibilities
- Lead and support a portfolio of 15–20 sites across the region.
- Drive performance across labour, sales, gross profit and key operational KPIs.
- Ensure sites consistently deliver excellent guest service and operational standards.
- Coach and develop General Managers and their teams to improve performance and engagement.
- Support recruitment, succession planning and talent development across the region.
- Share best practice and implement successful ways of working across multiple sites.
- Work closely with senior leadership to support business objectives and growth plans.
- Play a key role in supporting the ongoing refurbishment programme across the estate.
- Ensure compliance, health & safety, and company standards are maintained across all locations.
- Manage reporting, administration and operational processes accurately and on time.
About You
We're looking for an established multi-site leader who enjoys developing people, improving standards and driving commercial results.
Experience Required
- Proven experience as an operations Manager within a multi-site environment.
- Background within branded casual dining, hospitality, QSR, retail or leisure.
- Strong understanding of labour management, profitability and KPI delivery.
- Track record of improving operational standards and business performance.
- Experience coaching and developing General Managers and leadership teams.
- Comfortable working within a fast-paced, customer-focused business.
Personal Qualities
- Engaging and approachable leadership style.
- Strong relationship builder who can influence at all levels.
- Motivational leader with a passion for developing people.
- Organised and detail-focused, ensuring operational disciplines are maintained.
- Hands-on, pragmatic and solutions oriented.
- Positive attitude with the ability to drive engagement and performance.
Ideal Background
We're keen to speak with experienced Operations Managers from branded casual dining, restaurant groups, hospitality, QSR, retail or other multi-site customer-facing businesses. This role is best suited to someone already operating at Operations Manager level, with a proven track record of leading multiple sites, developing high-performing teams and delivering strong commercial results.
Operations Manager - Premium cafe concept employer: Bite Talent
Join a dynamic and well-established casual dining business that prioritises employee development and operational excellence. As an Operations Manager, you'll benefit from a supportive work culture that values collaboration and innovation, with ample opportunities for career growth across a portfolio of vibrant sites in the East Midlands. Enjoy a competitive salary, comprehensive benefits, and the chance to make a meaningful impact on guest experiences while leading a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Premium cafe concept
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and casual dining sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on an Operations Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in driving performance and improving operational standards. Use specific examples from your past roles to demonstrate how you've made a difference.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by researching the company’s values and recent developments. Tailor your responses to show how your leadership style aligns with their goals. Remember, they want someone who can drive engagement and performance across multiple sites!
We think you need these skills to ace Operations Manager - Premium cafe concept
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in multi-site management and any achievements that showcase your ability to drive performance and improve operational standards.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've developed teams and improved guest experiences in previous positions. Make it personal and engaging!
Showcase Your Leadership Style:We want to see your leadership style shine through in your application. Talk about how you motivate and engage your teams, and how you've built strong relationships with General Managers and staff in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Bite Talent
✨Know Your Numbers
As an Operations Manager, you'll need to be on top of your KPIs. Brush up on your understanding of labour management, sales figures, and gross profit margins. Be ready to discuss how you've driven performance in these areas in your previous roles.
✨Showcase Your Leadership Style
This role requires a motivational leader who can engage and develop teams. Prepare examples of how you've successfully coached General Managers and improved team performance. Highlight your approachable leadership style and how it has positively impacted your teams.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in multi-site management and how you tackled them. Companies want to see that you're hands-on and solutions-oriented, so share stories that showcase your pragmatic approach to operational issues.
✨Align with Company Values
Research the company’s culture and values before the interview. Be ready to explain how your personal qualities align with their mission, especially regarding guest experience and operational standards. This shows that you're not just a fit for the role, but also for the company.
