At a Glance
- Tasks: Lead operational excellence across Europe, shaping training and new restaurant openings.
- Company: Join a global premium QSR brand recognised for its innovation and growth.
- Benefits: Competitive salary up to £100,000, bonus, and comprehensive benefits.
- Other info: Hybrid role based in London with opportunities for international collaboration.
- Why this job: Be part of a leadership team influencing the future of a fast-growing brand.
- Qualifications: Significant experience in operational leadership within branded hospitality or QSR.
The predicted salary is between 80000 - 100000 £ per year.
A global premium QSR brand is expanding across Europe and investing heavily in their European leadership team. This is a rare opportunity to join the leadership team, working directly with the Managing Director to build the operational foundations that will support the next stage of growth.
This role involves owning the systems, standards, training, new restaurant openings, operational excellence, and strategic projects that allow operations to perform at their very best.
The opportunity:
- Lead the Operational Services function across Europe, bringing together operational training, new restaurant openings, operational standards, continuous improvement, and cross-functional projects.
- Work alongside senior leaders across Operations, People, Supply Chain, and Culinary, helping shape how the business grows over the next several years.
- Significant visibility and influence in a genuine leadership position.
What you’ll be responsible for:
- Creating and delivering the operational training strategy across Europe.
- Building scalable programmes that develop restaurant teams from frontline through to General Manager.
- Leading operational excellence initiatives that improve consistency, guest experience, and commercial performance.
- Driving new restaurant opening readiness and supporting rapid expansion.
- Leading strategic cross-functional projects across Operations, Supply Chain, Culinary, and People.
- Building operational standards, systems, and processes that can scale with growth.
- Leading and developing a growing Operational Services team.
Who we’re looking for:
We’re interested in senior operational leaders who have built operational capability inside large branded hospitality businesses. This is for someone who enjoys joining the dots, bringing together Operations, People, Culinary, Supply Chain, and senior leadership to solve problems, improve performance, and build scalable ways of working.
You’ll likely already be leading Operational Excellence, Central Operations, Operations Services, or Operational Training within a large multi-site hospitality business, with experience influencing across functions rather than simply managing within one. Experience in branded QSR, restaurants, coffee, casual dining, or wider hospitality, ideally within an international or multi-country business, is preferred.
What you’ll need:
- Significant leadership experience within branded hospitality or QSR.
- Experience leading operational excellence, training, or central operations functions.
- Strong background in new restaurant openings and operational readiness.
- Experience working across multiple countries or international markets.
- Excellent stakeholder management and cross-functional leadership skills.
- A strategic mindset supported by strong commercial thinking and operational data.
Location: This is a hybrid leadership role based in London, with regular time spent at the European Head Office and restaurants across the UK and Europe. Applicants should be based in London or the surrounding areas.
Package:
- Up to £100,000 salary.
- Bonus.
- Comprehensive benefits.
- Hybrid working.
- A genuine opportunity to shape the future of one of the world’s fastest-growing premium QSR brands.
If you’re ready to move from improving operations to defining how an entire business operates, we’d love to have a confidential conversation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Nights in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bite Talent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bite Talent
Don't be shy about reaching out to Bite Talent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Nights in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bite Talent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bite Talent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
