At a Glance
- Tasks: Lead and manage 8+ QSR sites, driving performance and growth across Scotland.
- Company: Join a high-growth, investor-backed QSR brand making waves in the hospitality industry.
- Benefits: Salary up to £70,000, performance bonuses, car allowance, and career progression.
- Other info: Enjoy strong autonomy and opportunities for long-term leadership roles.
- Why this job: Be part of an exciting expansion journey with real impact on operations and team success.
- Qualifications: Experience managing multiple high-volume sites in fast-paced environments.
The predicted salary is between 70000 - 70000 £ per year.
- Operations Manager – Salary up to £70,000 + Bonus and Car Allowance
- Overview
A market-leading, high-growth QSR business is seeking an exceptional Operations Manager to oversee a high-performing multi-site region across Edinburgh and the wider Scotland territory.
This is a senior field leadership role within a rapidly expanding, investor-backed QSR group operating at scale across the UK & Ireland.
The business is in a significant growth phase, with aggressive expansion across city centres, retail parks, drive-thrus and travel hubs.
The role is best suited to a commercially driven, high-energy multi-site operator with experience managing 8+ high-volume sites, who thrives in fast-paced environments where execution, standards and people leadership directly impact performance.
The Role
- Full operational ownership of 8+ QSR sites across Scotland (Edinburgh core region)
- Accountability for P&L delivery, labour %, sales growth and EBITDA contribution
- Leadership of high-performing General Managers and field teams
- Responsibility for new site openings and regional rollout support (2–4 per year)
- Close partnership with central operations, HR, training and commercial teams
- Highly field-based role — majority of time spent in restaurants
Key Responsibilities
- Commercial & Performance
- Own weekly and monthly sales, labour and profit performance across all sites
- Drive KPIs including ATV, delivery mix, covers, throughput and labour efficiency
- Deliver EBITDA improvement across both mature and new sites
- Identify and act on underperformance quickly and decisively
- People & Leadership
- Lead, coach and develop a team of high-performing GMs
- Build succession pipelines and internal promotion pathways
- Drive performance management and accountability culture
- Create a strong, energised and high-performance field culture
- Operations & Standards
- Ensure consistent delivery of brand standards across all locations
- Maintain compliance across food safety, H&S, audits and operational checks
- Drive guest experience, speed of service and product quality metrics
- Growth & Openings
- Support end-to-end delivery of new openings in region
- Work closely with pre-opening and central support teams
- Ensure sites hit trading standards from day one
- Ideal Background
- Experienced Area / Regional / Operations Manager from QSR or Fast Casual
- Proven experience managing 8+ high-volume sites
- Strong exposure to branded, high-footfall hospitality environments
- Track record of driving sales growth, labour efficiency and profitability
- Experience in new openings and fast-growth environments
- Strong leadership and GM development capability
- Hands-on, resilient field operator with strong commercial awareness
- What's on Offer
- Salary up to £70,000
- Performance bonus scheme
- Car allowance
- High-growth, investment-backed QSR brand
- Strong autonomy and ownership of a developing region
- Long-term progression into senior regional leadership roles
- Exposure to one of the UK's fastest-growing hospitality expansion pipelines
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Livingston
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bite Talent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bite Talent
Don't be shy about reaching out to Bite Talent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Livingston
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bite Talent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bite Talent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
