At a Glance
- Tasks: Lead and develop high-performing teams across multiple coffee stores.
- Company: Join a leading coffee brand experiencing exciting growth.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Opportunity to foster a positive team culture and drive commercial success.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced setting.
- Qualifications: Management experience in retail or hospitality and strong team leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
An exciting opportunity to join a leading coffee brand during a period of continued growth. This role is ideal for an experienced Store Manager ready to take the next step into multi-site management, or an established Cluster Manager looking to further develop their career within a fast-paced, customer-focused business.
The Role
As Store Cluster Manager, you will be responsible for the performance of a portfolio of stores, leading and developing high-performing teams while driving commercial results, operational excellence and exceptional customer service.
Key Responsibilities
- Lead, coach and support Store Managers and their teams to achieve business objectives and consistently high operational standards.
- Recruit, develop and retain talented colleagues through effective coaching, training and succession planning.
- Drive sales, profitability and productivity by effectively managing labour, stock, waste and operating costs.
- Analyse business performance and implement action plans to deliver KPIs and financial targets.
- Ensure every store delivers an outstanding customer experience through strong leadership and effective operational planning.
- Maintain the highest standards of food safety, health & safety, hygiene and legal compliance across all sites.
- Oversee stock control, inventory management and margin performance to maximise commercial opportunities.
- Conduct regular store visits, audits and performance reviews, providing hands-on support where needed.
- Foster a positive, engaged and accountable team culture by leading from the front.
- Ensure mandatory training is completed and compliance standards are achieved across all locations.
What We're Looking For
- Previous management experience within a fast-paced retail, hospitality or food-to-go environment.
- A proven track record of leading, motivating and developing high-performing teams.
- Strong commercial awareness with experience managing KPIs, budgets and profitability.
- Excellent communication and organisational skills.
- A hands-on leadership style with the flexibility to support multiple locations.
- Good IT skills, including Microsoft Outlook, Excel and Word.
- A solid understanding of stock management, cost control and operational compliance.
This is a fantastic opportunity to join an ambitious and growing business where you'll have the chance to make a real impact, develop your leadership skills and progress your career within a successful multi-site operation.
Multi Site Manager - Coffee in Gloucester employer: Bite Talent
Join a leading coffee brand that prioritises employee growth and development, offering a dynamic work culture where your leadership skills can truly shine. With a focus on exceptional customer service and operational excellence, you'll have the opportunity to make a significant impact across multiple sites while enjoying comprehensive training and support. This role not only promises a rewarding career path but also fosters a positive team environment that values engagement and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Manager - Coffee in Gloucester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bite Talent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bite Talent
Don't be shy about reaching out to Bite Talent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi Site Manager - Coffee in Gloucester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bite Talent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bite Talent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
