At a Glance
- Tasks: Drive performance and growth across multiple sites in a fast-scaling consumer business.
- Company: Join a dynamic team focused on innovative retail solutions.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future.
- Other info: This is a build role with excellent career progression potential.
- Why this job: Be the architect of change and make a real impact in a thriving environment.
- Qualifications: Experience in central operations or multi-site management with a commercial mindset.
The predicted salary is between 60000 - 80000 £ per year.
(Central Ops / Restaurant or Retail Excellence) Most people in central operations or restaurant excellence spend their career executing someone else's growth plan. This role is the plan. Spent your time driving performance across multi-site QSR or hospitality, and wondering what a step outside the sector could look like? This is a genuinely commercial role with a fast-scaling, multi-site consumer business, and the skill set is one QSR operators already have in spades: rolling out new propositions across an estate, fixing what's not converting site by site, and getting cross-functional teams moving without needing formal authority to do it.
Why this role exists: The business is scaling fast, and growth has outpaced the structure around it. Right now, good ideas exist, pilots get proven, but too many stalls between "this works in one site" and "this works everywhere." This role exists to close that gap, permanently. You won't be inheriting a tidy, mature process, you'll be building the one that doesn't currently exist.
What you'll actually be doing:
- Owning a major revenue programme end to end, tracking performance site by site, chasing down whatever's blocking growth and fixing it, the same muscle as driving a new product line or promo mechanic across a QSR estate.
- Taking new service categories from pilot through to full rollout, building the operational playbook as you go, exactly like scaling a new menu category or format across sites.
- Driving commercial optimisation across the estate, pricing, conversion, package structure, finding where revenue is leaking and closing the gap.
- Running the project plan across multiple growth initiatives at once, keeping marketing, operations, finance and tech aligned without overloading site teams.
You'll be a good fit if you:
- Have worked in central operations or restaurant/site excellence, owning commercial growth or rollout projects across a multi-site consumer business; QSR, hospitality or franchise backgrounds are ideal.
- Can run several initiatives at once without losing pace or dropping balls.
- Think commercially; you understand margins, pricing and conversion, not just project timelines.
- Communicate clearly at both site level and director level.
- Have real operational credibility; you understand what it actually takes to execute on the ground, not just plan at head office.
- Can get things done across functions without needing formal authority to do it.
Bonus points for:
- Franchise or multi-site rollout experience.
- Experience in a PE-backed or transformation environment.
- Background managing a specialist team or network within an estate.
- Experience with site or clinic management software.
Where this goes: This is a build role, not a maintenance one. Get the fundamentals right in year one, prove the playbook works, and the natural next step is owning growth at a genuinely strategic level as the estate scales further, not just running the projects, shaping which ones happen. If your background is in central operations or restaurant excellence within QSR or multi-site hospitality, and you're ready to take that operating rhythm into a new sector, get in touch.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Projects & Growth Lead – Retail in Cheshire, Warrington
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bite Talent, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bite Talent!
We think you need these skills to ace Projects & Growth Lead – Retail in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bite Talent, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bite Talent and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bite Talent that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bite Talent
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
