At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Bistro Freddie, a vibrant British-French bistro in Shoreditch.
- Benefits: Flexible shifts, team meals, generous discounts, and up to 28 days holiday.
- Other info: Be part of a growing hospitality group with plenty of development opportunities.
- Why this job: Join a fun, supportive team and expand your food and wine knowledge.
- Qualifications: A love for hospitality and strong communication skills; experience preferred but not essential.
Bistro Freddie is a design lead and atmospheric 45-cover British-French bistro and counter‑top in the heart of Shoreditch. The menu is decadent with some seriously nostalgic French classics, which showcase the best of British produce. The wine menu is classic, grown up and highlights the fantastic wines of unsung French wine producers.
Why You’ll Love This Role
Every shift is full of energy and variety. One moment you’re welcoming guests with genuine warmth, the next you’re recommending the perfect wine to pair with their meal, or keeping service smooth and upbeat on a busy Saturday night. You’ll be at the heart of the action, delivering memorable dining experiences that make people want to return again and again. It’s a role that’s ideal for someone who thrives on great service, loves food and wine, and enjoys working as part of a supportive, fun, and professional team.
What You’ll Be Doing
- Delivering Exceptional Service: Welcome every guest with confidence, warmth, and a smile.
- Food & Wine Knowledge: Guide guests through our menus, recommend dishes and drinks, and share your passion for hospitality.
- Creating Atmosphere: Bring energy and personality to the floor, keeping the vibe polished, friendly, and relaxed.
- Building Connections: Make guests feel at home, creating genuine experiences that turn visitors into regulars.
- Team Player: Support your colleagues across the floor and back of house, ensuring smooth and efficient service.
- Standards & Care: Keep tables, service areas, and guest spaces looking their best while upholding health & safety standards.
What We’re Looking For
- Previous experience in a quality-driven restaurant or bar (preferred but not essential).
- A natural people person with a love of hospitality.
- Interest in food and wine, with a willingness to learn and grow.
- Strong communication skills and a positive, team-first attitude.
- Calm, reliable, and thrives in a fast-paced environment.
Why You’ll Love Working Here
- A fun, friendly, supportive, and inclusive team that feels like family.
- Endless opportunities to expand your food & wine knowledge.
- Delicious, freshly cooked team meals every shift.
- Flexible shift patterns (days and evenings)… plus Sundays off!
- Generous refer-a-friend bonus of up to £1000.
- 50% off dining across all HAM restaurant locations.
- 20% off wine retail.
- Access to Wagestream benefits & flexible pay.
- Enhanced parental leave, including “paw-ternity” for pet parents.
- Up to 28 days holiday (increasing with length of service up to 36!).
- 24/7 Employee Assistance Programme & Wisdom App for health & wellbeing.
- The chance to be part of a creative, ambitious, and growing hospitality group with plenty of room to develop.
Waiter/Waitress employer: Bistro Freddie
Bistro Freddie is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member feels like family. With endless opportunities for personal and professional growth, employees enjoy flexible shifts, generous discounts, and a supportive environment that prioritises well-being and development. Located in the heart of Shoreditch, working here means being part of a creative and ambitious hospitality group dedicated to delivering memorable dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bistro Freddie. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bistro Freddie
Don't be shy about reaching out to Bistro Freddie directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bistro Freddie and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bistro Freddie
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
