Account Manager in Ferndown

At Bistech, we truly value both our customers and our people. From our exceptional 95% customer retention rate to our nine years' average length of service, it’s developing strong, successful relationships that sets us apart. As an Account Manager, you’ll play a key role in our continued growth and success. You’ll focus on developing trusted, long-term relationships with existing customers to enhance their IT position allowing them to focus on achieving their business goals. This role offers a unique blend of strategic thinking and relationship building, providing you with the opportunity to make a significant impact.

Within our highly skilled sales team you’ll proactively identify sales opportunities while supporting our customers' business objectives in line with our evolving services. By receiving ongoing training and development you can build an exciting career in the fast-paced world of IT.

What you’ll be responsible for:

• Taking full accountability for developing and maintaining customer relationships, understanding their current and future business objectives.
• Identifying and owning sales opportunities within your accounts, ensuring long-term customer success and satisfaction.
• Championing customer success through a commitment to ensure our services continue to deliver real, measurable value.
• Sharing relevant technology insights to help customers stay informed and future focused.
• Proactively introducing new products and services that align with customers' goals and priorities.
• Contributing to consistently strong customer Net Promoter Scores by delivering a reliable, professional service experience in every customer interaction.

What you’ll bring:

• Proven experience and success in Account Management, with a track record of delivering positive customer outcomes.
• Clear, confident communication and strong organisational skills.
• Proactive and collaborative approach with the ability to solve problems effectively.
• A genuine interest in people and a talent for building trusted relationships.
• Excellent listening skills with the ability to engage in meaningful, productive conversations.
• Ambition and a commitment to continuous learning and self-improvement.
• A competitive nature and commercially minded approach, supported by experience in a customer-focused role.

At Bistech, our people matter. You will be part of a people-first culture, reflected in our standout employee Net Promoter Score and underpinned by strong teamwork, supportive leadership, and a commitment to development.

You’ll also benefit from:

• A competitive salary of up to £40,000 DOE, plus uncapped commission recognising your skills and experience.
• An enhanced, matched company pension scheme, helping you plan confidently for the future.
• Tailored development opportunities that support long term career goals and development in your role.
• Ongoing investment in industry-leading training, to help you grow and progress.
• A generous holiday allowance, that supports a healthy work life balance.
• Private Medical for added peace of mind.
• Access to an Employee Assistance Programme, offering confidential wellbeing support.
• Access to financial health services, supporting your long term wellbeing.
• Mental health support from trained Mental Health First Aiders.
• Annual summer and winter parties to celebrate our ongoing success and bring us all together.
• Sustainable travel scheme options that support greener choices.
• The opportunity to give back to causes close to your heart, through annual sponsorship via our Community Fund.

We’re proud to be a Disability Confident Employer, giving the assurance that our recruitment process and progression opportunities are inclusive and accessible for all. To discuss any reasonable adjustment that you may require during the recruitment process, please contact our People and Culture team on: careers@bistech.co.uk / 01202 33 22 66.