At a Glance
- Tasks: Support customers with tech queries and resolve incidents while building your skills.
- Company: Join Bistech, a people-first tech company focused on teamwork and development.
- Benefits: Competitive salary, matched pension scheme, generous holiday allowance, and private medical.
- Other info: Enjoy a vibrant culture with social events and a commitment to inclusivity.
- Why this job: Kickstart your tech career with full training and industry-recognised certifications.
- Qualifications: Customer-facing experience and a passion for technology are key.
The predicted salary is between 25000 - 32000 £ per year.
If you’re passionate about delivering exceptional customer experiences and have a keen interest in technology, this is a great opportunity to start your career in tech. From day one, you’ll build your technical understanding by supporting customer and internal queries, resolving incidents, giving you valuable exposure to how our services are delivered and supported. You’ll gain practical experience working with modern platforms and technologies, while working towards industry recognised certifications from leading technology providers. No previous technical experience is required, as full training and ongoing support are provided.
What you’ll be responsible for:
- Delivering industry leading levels of customer service as part of our Service Operations team
- Acting as a trusted first point of contact for customers, providing clear technical advice and guidance
- Resolving incidents and service requests efficiently to maintain outstanding service levels
- Supporting customer requests and helping identify appropriate solutions
- Collaborating with colleagues to deliver a consistent, joined up customer experience
- Proactively developing your technical knowledge and understanding of our products and services
- Taking part in the on-call rota once established, with full training, support and clear escalation routes
- Contributing to consistently strong customer Net Promoter Scores by delivering a reliable, professional service experience in every customer interaction
What you’ll bring:
- Proven experience in a customer-facing role, delivering positive outcomes
- A genuine interest in technology and how it supports better customer experiences
- Strong relationship-building skills, focused on exceeding customer expectations
- Confident communication skills, with the ability to listen and respond effectively
- Ability to manage priorities and a busy workload with focus and efficiency
- A proactive, creative approach to problem solving
- Commitment to continuous learning and striving for excellence
- A positive attitude, resilience and ambition to go above and beyond
Why join us:
- A competitive salary recognising your skills and experience
- An enhanced, matched company pension scheme, helping you plan confidently for the future
- Tailored development opportunities that support long term career goals and development in your role
- Ongoing investment in industry-leading training, to help you grow and progress
- A generous holiday allowance, that supports a healthy work life balance
- Private Medical for added peace of mind
- Access to an Employee Assistance Programme, offering confidential wellbeing support
- Access to financial health services, supporting your long-term wellbeing
- Mental health support from trained Mental Health First Aiders
- Annual summer and winter parties to celebrate our ongoing success and bring us all together
- Sustainable travel scheme options that support greener choices
- The opportunity to give back to causes close to your heart, through annual sponsorship via our Community Fund
We’re proud to be a Disability Confident Employer, giving the assurance that our recruitment process and progression opportunities are inclusive and accessible for all.
Technical Support Engineer in Bournemouth employer: Bistech plc
At Bistech, we prioritise our people, fostering a supportive and collaborative work culture that empowers you to thrive in your role as a Technical Support Engineer. With tailored development opportunities, industry-leading training, and a commitment to employee wellbeing, you'll not only enhance your technical skills but also enjoy a competitive salary and generous benefits, all while contributing to a positive customer experience in a dynamic tech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Bournemouth
✨Tip Number 1
Get to know the company! Research Bistech and understand their values, culture, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Technical Support Engineer, you'll need to explain technical concepts clearly. Try role-playing with a friend or family member to build your confidence in delivering clear and concise information.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team at Bistech.
We think you need these skills to ace Technical Support Engineer in Bournemouth
Some tips for your application 🫡
Show Your Passion for Tech:Let us know why you're excited about technology and how it can enhance customer experiences. Share any personal projects or interests that highlight your enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how you connect your background to what we do!
Highlight Customer Service Experience:Since this role is all about delivering exceptional customer service, share specific examples from your past roles where you went above and beyond for customers. We want to see your relationship-building skills in action!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Bistech plc
✨Know Your Tech Basics
Even if you don't have previous technical experience, it's essential to brush up on some basic tech concepts. Familiarise yourself with common terms and technologies related to customer support. This will help you feel more confident when discussing how technology can enhance customer experiences.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your relationship-building skills and how you effectively resolved issues to exceed expectations.
✨Practice Active Listening
During the interview, demonstrate your ability to listen and respond effectively. Practice active listening techniques by summarising what the interviewer says before answering. This shows that you value their input and are engaged in the conversation.
✨Emphasise Your Willingness to Learn
The company values continuous learning, so be sure to express your enthusiasm for developing your technical knowledge. Share any relevant courses or certifications you're interested in pursuing, and discuss how you plan to stay updated with industry trends.
