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- Tasks: Lead the production of custom CRE events and manage client relationships.
- Company: Join Bisnow, a top B2B media platform in commercial real estate.
- Benefits: Enjoy competitive salary, unlimited vacation, and a supportive work environment.
- Why this job: Grow your career in a dynamic team focused on client success and innovation.
- Qualifications: 1-5 years in event production or similar roles; strong communication and project management skills.
- Other info: Hybrid work model with opportunities for travel and professional growth.
The predicted salary is between 29000 - 35000 £ per year.
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About Bisnow
Bisnow is the commercial real estate industry\’s leading, vertically integrated B2B media platform, covering North America, Canada, the UK, and Ireland. We serve the CRE industry through award-winning news and publications, renowned events, marketing services, recruitment solutions, and sales enablement tools.
Our platform engages over 1.5M subscribers and connects more than 100K CRE professionals annually. We host events, publish stories, generate leads, and create deal opportunities. We operate globally but connect locally.
Role Overview
This role is titled Account Delivery Manager, a junior position within the Client Success team, with potential for growth into a Client Success Manager role. The position reports to the VP, UK and the Director of Delivery Operations, and is based in London. It follows a hybrid schedule: 3 days in-office at 3 Waterhouse Sq., Greater London, EC1N 2SW, and 2 days remote, with an average travel of 2-3 days per month.
Key Responsibilities
- Lead the production of high-quality custom CRE events, working with sponsors, researching themes, recruiting speakers, and managing speaker touchpoints.
- Host fact finders with sponsors to identify topics and speaker pipelines.
- Source, invite, and confirm speakers for events based on sponsor outlines.
- Identify and secure industry-leading speakers, educate them about Bisnow’s value, and support their participation.
- Manage multiple events and campaigns, maintaining organization and attention to detail.
- Collaborate with Sales, Client Success, and Event teams to support shared goals and be the main contact for sponsors.
- Ensure flawless delivery of client inventory and exceed expectations.
- Manage client/sponsor preparations before events and campaigns, including attendee lists, instructions, shipping details, and ad/content deadlines.
- Build lasting client relationships to ensure satisfaction and loyalty.
Qualifications
- 1–5 years of experience in live event production, sponsorship delivery, or similar roles.
- Experience in sales, events, account management, digital media, or fast-paced environments.
- Strong project management, organizational, and communication skills.
- Ability to manage relationships with C-level stakeholders.
- Comfortable multitasking and working under pressure.
- Team-oriented with a positive, solutions-focused attitude.
- Self-motivated, curious, creative, and eager to improve.
- Passionate about delivering exceptional client experiences.
- Excellent communication skills.
What We Offer
- Competitive salary (£35,000 – £40,000) plus bonuses.
- Unlimited vacation days.
- Paid bank holidays and sick leave.
- Nest Pension Scheme.
- Referral Bonus Program.
- Work with passionate, talented colleagues in a supportive environment.
Before applying, please read our values. We value curiosity, self-awareness, fearlessness, and consistency. We strive for excellence, inclusivity, and diversity. We own our failures and continuously improve. We seek candidates who share these values and are committed to our mission of creating value and pushing industry standards forward.
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Client Experience Manager employer: Bisnow, LLC
Contact Detail:
Bisnow, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager
✨Tip Number 1
Familiarise yourself with the commercial real estate (CRE) industry. Understanding the key players, trends, and challenges will help you engage effectively with sponsors and speakers, showcasing your knowledge during interviews.
✨Tip Number 2
Network with professionals in the CRE sector. Attend relevant events or join online forums to connect with industry insiders. This can provide valuable insights and potentially lead to referrals for the Client Experience Manager role.
✨Tip Number 3
Demonstrate your project management skills by sharing specific examples of past experiences where you successfully managed multiple tasks under pressure. Highlighting your organisational abilities will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for client experience by discussing how you've gone above and beyond to ensure client satisfaction in previous roles. This aligns perfectly with the values of Bisnow and will make you a standout candidate.
We think you need these skills to ace Client Experience Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Experience Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in live event production, sponsorship delivery, or account management. Use specific examples that demonstrate your project management skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional client experiences. Mention how your values align with those of Bisnow, particularly around curiosity, self-awareness, and inclusivity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the role.
How to prepare for a job interview at Bisnow, LLC
✨Understand the Company Culture
Before your interview, take some time to research Bisnow's values and culture. They value curiosity, self-awareness, and inclusivity, so be prepared to discuss how you embody these traits in your work.
✨Showcase Your Event Management Skills
Since the role involves leading high-quality custom events, be ready to share specific examples from your past experience. Highlight your project management skills and any successful events you've produced or contributed to.
✨Prepare for Relationship Management Questions
The position requires managing relationships with C-level stakeholders. Think of instances where you've successfully built and maintained professional relationships, and be ready to discuss your approach to client satisfaction.
✨Demonstrate Your Team Spirit
Bisnow is looking for a team-oriented individual. Be prepared to talk about how you've collaborated with others in previous roles, especially in fast-paced environments, and how you contribute to a positive team dynamic.