Key Account Manager

Based in Clerkenwell, London, Bisley designs, develops, and delivers customised furniture solutions. We work in partnership with our customers, collaborating to understand their precise needs. With experience in education, construction, industrial, hospitality and corporate office markets, our defined approach consistently delivers excellent results.

Our team’s materials knowledge is second to none, offering extensive expertise and manufacturing knowhow for wood and metal products; we can source a wide range of high-quality third-party products to complement your scheme. Whether you need a one-of-a-kind, bespoke reception desk or a full workplace solution for a multinational business, the service you receive will be tailored to you.

When creating work environments, Bisley is the name people turn to for quality they can trust. For over 90 years we have created iconic and innovative products, and our passion for design and care for our people remains unchanged.

Location: London

Hours: 9am-5:30pm (Mon-Thu), 9am-5pm (Fri) and as required by the function of the position.

Reporting to: Sales Manager

Main duties and responsibilities:

• Manage and grow assigned key accounts, ensuring strong client relationships and repeat business.
• Lead tender responses, including narrative development, pricing alignment, and internal coordination.
• Deliver client presentations and pitches at senior stakeholder and Board level.
• Collaborate with A&D team to secure Bisley specifications prior to tender release.
• Coordinate Day 2 supply, contract delivery, and ongoing O&M requirements.
• Work closely with internal teams (Sales, A&D, Public Sector Manager, OEMs, Dealers, D&B customers) to resolve project conflicts and ensure smooth delivery.
• Regularly conduct client business reviews, identifying growth opportunities and aligning solutions with client needs.
• Support, mentor, and share knowledge with colleagues, fostering a collaborative team culture.
• Represent Bisley at industry events, meetings, and customer visits nationally.

Targets and measurements:

• Achievement of agreed annual sales turnover and margin contribution.
• Delivery of new business targets across tenders, frameworks, and major projects.
• Evidence of sustainable client relationship growth and cross-sector expansion.
• Accuracy, timeliness, and quality of tender submissions and proposals.
• Effective use of CRM and internal systems to accurately track pipeline and performance.

Personal attributes:

• Act as ambassador for Bisley at all times by showing pride in the role, having a positive attitude, and demonstrating team spirit – Essential.
• Highest standards of ethics and professionalism in the conduct of both external and internal relationships – Essential.
• Excellent timekeeping skills and an ability to prioritise your workload – Essential.

Education and qualifications:

• Educated to graduate standard or demonstrable to A Level standard or equivalent – Essential.

Knowledge, skills and experience:

• Experience of working in a sales environment – Essential.
• Knowledge of company sales systems and procedures – Essential.
• Understanding of pricing structures, policies and presentation – Essential.
• Product knowledge – manufactured and third party products; features and benefits – Essential.
• Can confidently use Microsoft Office, Outlook, Word, Excel, PowerPoint – Essential.
• Full understanding of the office furniture market including sales channels, companies, and products – Essential.
• Evidence of having developed compelling RFIs and new tender submissions for major projects – Essential.
• Evidence of having autonomously developed and grown existing customer relationships to achieve growth targets – Essential.
• An understanding of complexities of the storage sector – Desirable.
• Minimum 3 years sales experience in a similar role – Desirable.

Training will be provided for the following:

• An in-depth knowledge of the manufacturing methods, the technical specification, and the possibilities and constraints of key products and the ability to discuss options and advise customers on possible solutions.
• Tender management, production, and presentation, specific to the existing Company strategy and processes.
• Knowledge of pricing and sourcing information from main system.
• Internal systems (order, manufacturing, and invoicing process; production appreciations, CRM system).