At a Glance
- Tasks: Lead a passionate spa team while delivering exceptional guest experiences and treatments.
- Company: Join the award-winning Bishopstrow Hotel & Spa, part of the Kaleidoscope Collection.
- Benefits: Enjoy competitive salary, staff discounts, career progression, and ongoing training.
- Other info: Be part of a supportive team culture with excellent growth opportunities.
- Why this job: Take the next step in your spa career and make a real impact.
- Qualifications: Qualified Spa Therapist with leadership experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Be our Spa Duty Manager but most importantly be you! Ready to Take the Next Step in Your Spa Career? At Bishopstrow Hotel & Spa, part of the Kaleidoscope Collection, we're looking for an ambitious and passionate Spa Duty Manager to join our award‑winning spa team. This is the perfect opportunity for an experienced Senior Therapist or Lead Therapist who is ready to move into management while remaining hands‑on with treatments and guest care.
As Spa Duty Manager, you'll play a key role in the daily operation of the spa, supporting the Spa Director and Spa Assistant Manager, leading the team, delivering exceptional guest experiences, and helping to drive the commercial success of the business. You'll also have the opportunity to continue performing treatments and stay connected to the part of the industry you love.
What you’ll be doing:
- Supporting the day-to-day operation of a luxury spa environment
- Leading and motivating therapists, spa assistants and reception teams
- Delivering treatments when required and maintaining exceptional standards
- Managing guest journeys and ensuring outstanding service at every touchpoint
- Supporting recruitment, onboarding, training and team development
- Monitoring bookings, diary management and spa performance
- Assisting with stock control, hygiene standards and facility presentation
- Handling guest feedback and resolving issues professionally
- Taking ownership of Duty Management shifts and leading the operation in the absence of senior management
- Working closely with other hotel departments to deliver memorable guest experiences
What We're Looking For:
- Qualified Spa Therapist with recognised industry qualifications
- Previous experience as a Senior Therapist, Lead Therapist or Spa Supervisor
- Strong knowledge of spa operations and luxury guest service
- A natural leader who enjoys coaching and developing others
- Excellent communication and organisational skills
- Commercial awareness and confidence promoting treatments and retail products
- Ability to remain calm and professional in a fast‑paced environment
- Ambition to progress into a long‑term spa management career
Benefits:
- Competitive salary and tronc
- Staff discounts across our hotels, restaurants and spas
- Career progression opportunities within a growing collection
- Ongoing training and development
- Employee wellbeing support
- Friends and family discounts
- A supportive and welcoming team culture
Spa Duty Manager employer: Bishopstrow House Hotel Limited
At Bishopstrow Hotel & Spa, part of the Kaleidoscope Collection, we pride ourselves on being an exceptional employer that values both personal and professional growth. Our supportive and welcoming team culture fosters collaboration and development, while our commitment to employee wellbeing ensures a fulfilling work environment. With competitive salaries, ongoing training opportunities, and the chance to progress within a growing collection, joining us as a Spa Duty Manager means becoming part of a passionate team dedicated to delivering outstanding guest experiences in a luxury spa setting.
Contact Details:
Bishopstrow House Hotel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager
✨Tip Number 1
Network like a pro! Connect with industry professionals on LinkedIn and attend spa-related events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Spa Duty Manager role.
✨Tip Number 2
Show off your skills! If you get the chance, offer to demonstrate your treatment techniques during interviews or networking events. We want to see your passion in action, and it’ll give you an edge over other candidates.
✨Tip Number 3
Research the company culture! Before your interview, dive into Bishopstrow Hotel & Spa’s values and mission. We want to see how you align with their vision and how you can contribute to their award-winning team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make your dream job a reality!
We think you need these skills to ace Spa Duty Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through! We want to see your passion for guest care and how you connect with the treatments you love.
Tailor Your CV:Make sure your CV highlights your relevant experience as a Senior or Lead Therapist. We’re looking for specific examples of how you've led teams or delivered exceptional service in a luxury environment.
Be Authentic:Don’t be afraid to be yourself in your cover letter! We value authenticity, so share your unique journey and what drives you to take the next step in your spa career with us.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Bishopstrow House Hotel Limited
✨Know Your Spa Stuff
Make sure you brush up on your knowledge of spa operations and treatments. Be ready to discuss your experience as a Senior or Lead Therapist, and how that translates into management. Show them you understand the luxury guest service they pride themselves on.
✨Show Your Leadership Skills
Prepare examples of how you've motivated and led a team in the past. They want to see that you can inspire others while maintaining high standards. Think about times when you’ve coached colleagues or handled difficult situations with grace.
✨Be Hands-On
Since this role involves delivering treatments, be prepared to talk about your favourite techniques and how you ensure exceptional guest experiences. Share your passion for the industry and how you plan to stay connected to the hands-on side of spa work.
✨Demonstrate Commercial Awareness
Understand the business side of things! Be ready to discuss how you would promote treatments and retail products effectively. Show them you’re not just about pampering guests but also about driving the spa's commercial success.
