At a Glance
- Tasks: Lead a luxury spa team while delivering exceptional guest experiences and treatments.
- Company: Join the award-winning Bishopstrow Hotel & Spa, part of the Kaleidoscope Collection.
- Benefits: Enjoy competitive salary, staff discounts, career progression, and ongoing training.
- Other info: Be part of a supportive team culture focused on wellbeing and guest experience.
- Why this job: Perfect for passionate therapists ready to step into management and make an impact.
- Qualifications: Must be a qualified Spa Therapist with leadership experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Bishopstrow Hotel & Spa, part of the Kaleidoscope Collection, we're looking for an ambitious and passionate Spa Duty Manager to join our award-winning spa team. This is the perfect opportunity for an experienced Senior Therapist or Lead Therapist who is ready to move into management while remaining hands‑on with treatments and guest care.
As Spa Duty Manager, you'll play a key role in the daily operation of the spa, supporting the Spa Director and Spa Assistant Manager, leading the team, delivering exceptional guest experiences, and helping to drive the commercial success of the business. You'll also have the opportunity to continue performing treatments and stay connected to the part of the industry you love.
Responsibilities- Supporting the day‑to‑day operation of a luxury spa environment
- Leading and motivating therapists, spa assistants and reception teams
- Delivering treatments when required and maintaining exceptional standards
- Managing guest journeys and ensuring outstanding service at every touchpoint
- Supporting recruitment, onboarding, training and team development
- Monitoring bookings, diary management and spa performance
- Assisting with stock control, hygiene standards and facility presentation
- Handling guest feedback and resolving issues professionally
- Taking ownership of Duty Management shifts and leading the operation in the absence of senior management
- Working closely with other hotel departments to deliver memorable guest experiences
- Qualified Spa Therapist with recognised industry qualifications
- Previous experience as a Senior Therapist, Lead Therapist or Spa Supervisor
- Strong knowledge of spa operations and luxury guest service
- A natural leader who enjoys coaching and developing others
- Excellent communication and organisational skills
- Commercial awareness and confidence promoting treatments and retail products
- Ability to remain calm and professional in a fast‑paced environment
- Ambition to progress into a long‑term spa management career
We are a collection of unique, independent hotels that put people, wellbeing and guest experience at the heart of everything we do.
Benefits- Competitive salary and tronc
- Staff discounts across our hotels, restaurants and spas
- Career progression opportunities within a growing collection
- Ongoing training and development
- Employee wellbeing support
- Friends and family discounts
- A supportive and welcoming team culture
If you're ready to take the next step from Senior Therapist to Spa Manager of the future, we'd love to hear from you.
Spa Manager - Warminster employer: Bishopstrow Hotel & Spa
At Bishopstrow Hotel & Spa, we pride ourselves on being an exceptional employer that values our team members' growth and wellbeing. Located in the picturesque Warminster, our supportive and welcoming culture fosters career progression opportunities within a growing collection of unique hotels, while our competitive salary, staff discounts, and ongoing training ensure that you feel valued and connected to the luxury spa industry you love.
Contact Details:
Bishopstrow Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager - Warminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa industry, attend local events, and join relevant online groups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your hands-on experience. We want to see how passionate you are about guest care and treatments, so don’t hold back on sharing your stories!
✨Tip Number 3
Show off your leadership skills! When discussing your previous roles, highlight times when you motivated your team or improved service standards. We love seeing candidates who can inspire others while keeping the spa running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values of wellbeing and exceptional guest experiences.
We think you need these skills to ace Spa Manager - Warminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to lead and inspire others in a luxury spa environment.
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked as a Senior or Lead Therapist. We love seeing how your past roles have prepared you for this management position, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences effectively without unnecessary fluff. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bishopstrow Hotel & Spa!
How to prepare for a job interview at Bishopstrow Hotel & Spa
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with Bishopstrow Hotel & Spa and its offerings. Research their treatments, guest experiences, and any recent news or awards. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a potential Spa Duty Manager, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated teams, handled challenges, and improved service standards in previous roles. Be ready to discuss how you can inspire and develop the spa team at Bishopstrow.
✨Emphasise Guest Experience
Since delivering exceptional guest experiences is key, think of specific instances where you’ve gone above and beyond for clients. Share stories that highlight your commitment to guest satisfaction and how you’ve resolved issues effectively in the past.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the spa's operations, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
