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For Companies At a Glance
- Tasks: Engage with customers, process orders, and support the brewery team.
- Company: Join an award-winning, family-run brewery with a passion for great beer.
- Benefits: Enjoy 28 days leave, discounts on beer, and a company pension.
- Why this job: Be the face of our brewery, building relationships and making an impact.
- Qualifications: Sales experience, excellent communication skills, and a friendly attitude.
- Other info: Dynamic team environment with opportunities to learn about brewing.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27 – 30k (Dependent on experience)
Hours: Full-Time 8.30 – 16.30 (5 days a week) / Permanent / Start ASAP
The Role
Bishop Nick is an award-winning, independent, family-run brewery with deep roots in great beer. As we continue to grow, we’re looking for an experienced, confident and personable sales-focused individual to join our office team. This role sits at the heart of our operations, keeping regular contact with pubs and bottle stockists – checking in regularly and taking/processing orders and working closely with our field-based sales representative to ensure customers are well looked after and that everything flows seamlessly from brew schedule to delivery. You’ll be the driving force behind growing our customer base, strengthening trade relationships and representing Bishop Nick with warmth, confidence and authenticity. Alongside this, you’ll help keep the office organised, systems up to date and support the wider team with admin, online sales and the on-site brewery shop.
What You’ll Be Doing
- Customer Relationships & Sales Support
- Regularly contact trade customers (pubs, clubs & bottle stockists) to take orders, promote our brands and maintain relationships
- Handle incoming trade and retail orders and enquiries by phone and email
- Work closely with the production team to ensure smooth fulfilment
- (This is a relationship-led, consultative role — not hard selling)
- Brew Tracking & Administration
- Maintain and update the brewery management system (training provided)
- Update brew schedules, product listings and stock levels
- Process orders, print dispatch paperwork and assist with delivery planning
- Keep customer and contact databases up to date
- Office Management
- General office administration and filing
- Answer and field incoming calls
- Order stationery and office supplies
- Keep the office organised and running efficiently
- Assist with online order fulfilment and courier bookings
- Hospitality & Visitor Experience
- Support the brewery shop when required — taking payments, recording sales and keeping displays tidy
- Assist with our annual Father’s Day event (Revelry Day)
- Help co-ordinate occasional Brew Day Experiences and brewery tours
About You
You’ll fit right in if you:
- Enjoy speaking to customers and building rapport
- Have a friendly telephone manner and a good sense of humour
- Have experience in sales, account management or customer order processing
- Are highly organised, efficient and calm under pressure
- Have excellent Microsoft Office skills (Word, Excel, Outlook)
- Pick up new systems easily (training provided)
- Are reliable, flexible and happy to muck in as part of a small team
Nice to have:
- Interest in the Real Ale / brewing industry
- Experience with basic financial data entry (QuickBooks or similar)
Benefits and allowances
- 28 days annual leave including Bank Holidays
- Generous discount on beer
- Company pension contribution
- Branded t-shirt and fleece
- Free parking on site
For further information and to send your CV please click "Fast Apply"
Sales & Customer Relations Coordinator... in Essex employer: Bishop Nick Ltd
Contact Detail:
Bishop Nick Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Relations Coordinator... in Essex
✨Tip Number 1
Get to know the company inside out! Research Bishop Nick's history, values, and products. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend. It’ll help you sound confident and friendly when you make those calls.
✨Tip Number 3
Network like a pro! Connect with people in the brewing industry on LinkedIn or attend local events. You never know who might have a lead or insight that could help you land the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Bishop Nick family.
We think you need these skills to ace Sales & Customer Relations Coordinator... in Essex
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and humour into your cover letter. Remember, this role is all about building relationships, so showing us how personable you are can really make a difference.
Tailor Your CV: Make sure your CV is tailored to the Sales & Customer Relations Coordinator role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your organisational skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply through our website using the 'Fast Apply' option. It’s quick and ensures your application goes directly to us. Plus, it’s a great way to show your enthusiasm for joining our team at Bishop Nick!
How to prepare for a job interview at Bishop Nick Ltd
✨Know Your Brewery
Before the interview, do some research on Bishop Nick and its history. Familiarise yourself with their products and values. This will not only show your genuine interest but also help you connect your experience to their mission during the conversation.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed customer interactions in the past. Highlight your friendly telephone manner and any experiences where you've turned a challenging situation into a positive outcome.
✨Demonstrate Organisational Skills
The job requires a high level of organisation, so come ready to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, especially when juggling multiple responsibilities like order processing and office management.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about situations where you had to handle customer complaints or coordinate with a team under pressure. Practising these responses will help you feel more confident during the interview.
