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For Companies At a Glance
- Tasks: Engage with customers, process orders, and support the brewery team.
- Company: Join an award-winning, family-run brewery with a passion for great beer.
- Benefits: Enjoy 28 days leave, discounts on beer, and a company pension.
- Why this job: Be the friendly face of our brewery and build lasting customer relationships.
- Qualifications: Sales experience and excellent communication skills are a must.
- Other info: Dynamic role with opportunities to learn about brewing and hospitality.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27 – 30k (Dependent on experience)
Hours: Full-Time 8.30 – 16.30 (5 days a week) / Permanent / Start ASAP
The Role
Bishop Nick is an award-winning, independent, family-run brewery with deep roots in great beer. As we continue to grow, we’re looking for an experienced, confident and personable sales-focused individual to join our office team. This role sits at the heart of our operations, keeping regular contact with pubs and bottle stockists – checking in regularly and taking/processing orders and working closely with our field-based sales representative to ensure customers are well looked after and that everything flows seamlessly from brew schedule to delivery. You’ll be the driving force behind growing our customer base, strengthening trade relationships and representing Bishop Nick with warmth, confidence and authenticity. Alongside this, you’ll help keep the office organised, systems up to date and support the wider team with admin, online sales and the on-site brewery shop.
What You’ll Be Doing
- Customer Relationships & Sales Support
- Regularly contact trade customers (pubs, clubs & bottle stockists) to take orders, promote our brands and maintain relationships
- Handle incoming trade and retail orders and enquiries by phone and email
- Work closely with the production team to ensure smooth fulfilment (This is a relationship-led, consultative role — not hard selling)
- Maintain and update the brewery management system (training provided)
- Update brew schedules, product listings and stock levels
- Process orders, print dispatch paperwork and assist with delivery planning
- Keep customer and contact databases up to date
- General office administration and filing
- Answer and field incoming calls
- Order stationery and office supplies
- Keep the office organised and running efficiently
- Assist with online order fulfilment and courier bookings
- Support the brewery shop when required — taking payments, recording sales and keeping displays tidy
- Assist with our annual Father’s Day event (Revelry Day)
- Help co-ordinate occasional Brew Day Experiences and brewery tours
About You
You’ll fit right in if you:
- Enjoy speaking to customers and building rapport
- Have a friendly telephone manner and a good sense of humour
- Have experience in sales, account management or customer order processing
- Are highly organised, efficient and calm under pressure
- Have excellent Microsoft Office skills (Word, Excel, Outlook)
- Pick up new systems easily (training provided)
- Are reliable, flexible and happy to muck in as part of a small team
Nice to have:
- Interest in the Real Ale / brewing industry
- Experience with basic financial data entry (QuickBooks or similar)
Benefits and allowances
- 28 days annual leave including Bank Holidays
- Generous discount on beer
- Company pension contribution
- Branded t-shirt and fleece
- Free parking on site
For further information and to send your CV please click "Fast Apply"
Sales & Customer Relations Coordinator in Chelmsford employer: Bishop Nick Ltd
Contact Detail:
Bishop Nick Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Relations Coordinator in Chelmsford
✨Tip Number 1
Get to know the company! Research Bishop Nick and its values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in sales and customer relations. Highlight how your skills can help grow their customer base and strengthen relationships.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re serious about joining the team at Bishop Nick.
We think you need these skills to ace Sales & Customer Relations Coordinator in Chelmsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and humour into your cover letter. Remember, this role is all about building relationships, so showing us how personable you are can really make a difference.
Tailor Your CV: Make sure your CV is tailored specifically for the Sales & Customer Relations Coordinator role. Highlight your relevant experience in sales and customer service, and don’t forget to mention any skills that align with what we’re looking for, like your Microsoft Office prowess or your knack for organisation.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured CV and cover letter that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team at Bishop Nick.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application lands directly in our hands. Plus, it shows us you’re keen to join our family-run brewery!
How to prepare for a job interview at Bishop Nick Ltd
✨Know Your Brewery
Before the interview, do some research on Bishop Nick and its history. Familiarise yourself with their products and values. This will not only show your genuine interest but also help you connect your experience to their mission during the conversation.
✨Showcase Your People Skills
As a Sales & Customer Relations Coordinator, your ability to build rapport is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss how you handle difficult situations with a friendly approach.
✨Demonstrate Organisational Skills
This role requires excellent organisation. Bring examples of how you've kept systems up to date or managed multiple tasks efficiently. You might even want to mention any tools or software you've used that could be relevant to maintaining the brewery management system.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about how you would handle a situation where a customer has an issue with an order or how you'd promote a new product. Practising these responses can help you feel more confident.
