At a Glance
- Tasks: Provide remote IT support and manage cloud-based software for over 520 users.
- Company: Join a dynamic Technology Team in a supportive and inclusive environment.
- Benefits: Enjoy 25 days holiday, hybrid working, and a contributory pension scheme.
- Other info: Flexible working options and numerous development opportunities await you.
- Why this job: Develop your IT skills while making a real difference in a tech-savvy workplace.
- Qualifications: Previous Technical Support experience and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are looking to recruit a Systems and Support Assistant to join our Technology Team. This role is suitable for individuals with Technical Support experience who are keen to develop their IT knowledge further.
Responsibilities
- Provide remote IT technical support to a user base of over 520 people.
- Deliver face‑to‑face support throughout our offices.
- Log helpdesk calls and resolve issues.
- Administer email services, including releasing quarantined emails.
- Manage day‑to‑day administration of our cloud‑based software and file sharing services.
- Handle user account administration.
- Log and update asset register.
- Distribute IT equipment to staff.
- Install software and build laptops/phones/tablets for end users.
- Identify tickets that would benefit from additional training.
- Visit other offices to engage with users and check office IT equipment.
Qualifications
- Previous Technical Support experience.
- Good understanding of Microsoft Office.
- Strong communication and interpersonal skills.
- Passion for technology and a self‑motivated approach to work.
Benefits
- 25 days holiday plus bank holidays.
- Extra time off at Christmas (in addition to annual leave entitlement).
- Hybrid and flexible working.
- Contributory pension scheme.
- Life assurance.
- Critical illness cover.
- Simply Health cashback plan with 24/7 online GP service and counselling services.
- Perkbox discounts and rewards platform.
- Social events with active social committees.
- Numerous opportunities for development.
Contact
Please contact Grace Harris, Recruitment Advisor, if you would like to discuss this opportunity further.
Equal Opportunity
We welcome applicants seeking flexible working arrangements, including part‑time work or working from home, and are committed to an inclusive working environment with equal opportunity. We conduct background checks on all successful applicants.
Systems and Support Assistant in Bristol employer: Bishop Fleming LLP
Join our dynamic Technology Team as a Systems and Support Assistant, where you'll be part of a supportive work culture that values growth and innovation. With flexible working arrangements, generous holiday allowances, and a commitment to employee development, we offer a rewarding environment for those passionate about technology. Our inclusive workplace encourages collaboration and provides numerous opportunities for professional advancement, making it an excellent choice for your career.
StudySmarter Expert Advice🤫
We think this is how you could land Systems and Support Assistant in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bishop Fleming LLP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bishop Fleming LLP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bishop Fleming LLP!
✨Direct Apply to Bishop Fleming LLP
Let's not forget to apply directly through the Bishop Fleming LLP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems and Support Assistant in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bishop Fleming LLP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bishop Fleming LLP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bishop Fleming LLP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
