At a Glance
- Tasks: Provide remote and face-to-face IT support to over 520 users.
- Company: Award-winning tech company with a strong growth record.
- Benefits: 25 days holiday, flexible working, and health perks.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in Technical Support and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a Systems and Support Assistant to join our Technology Team.
This role will suit applicants who have some experience working in a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a user base of over 520 people and offering face‑to‑face support throughout our offices. Supported by other members of our Technology Helpdesk team, this position offers the opportunity to develop a wide range of skills while working for a leading South West employer.
Your Responsibilities Will Include:
- Logging helpdesk calls and providing assistance to resolve issues
- Email administration such as releasing quarantined emails
- Day‑to‑day administration of our Cloud‑based software
- User account administration
- Day‑to‑day administration of our Cloud‑based file sharing service
- Asset logging and keeping the asset register up to date
- Distributing IT equipment to staff
- Installing software
- Building laptops/phones/tablets for end users
- Identifying tickets that would benefit from additional training
- Visiting other offices to engage with users and check office IT equipment
What We Are Looking For:
- Previous Technical Support experience
- A good understanding of Microsoft Office
- Strong communication and interpersonal skills
- A passion for technology and a self‑motivated approach to work
This role will be primarily office based.
Why Join Us:
We are an award‑winning certified Great Place to Work provider of audit, accountancy, tax and advisory services. With a turnover of £48m and a 15% growth over the last 12 months, we are recognized by industry indexes and serve a diverse client portfolio across the South West and West Midlands.
Benefits:
- 25 days holiday, plus bank holidays
- Extra time off at Christmas – we close between Christmas and New Year
- Hybrid and flexible working
- A contributory pension scheme
- Life assurance
- Critical illness cover
- Simply Health cashback plan, 24/7 online GP service and counselling services
- Perkbox discounts and rewards platform with over 4,000 perks and discounts
- Social events with active social committees
- Numerous opportunities for development
We welcome applicants seeking flexible working arrangements, including part‑time work or working from home, to support responsibilities such as caring commitments, further study or interests outside of work. We are committed to welcoming new people into an inclusive working environment, where everyone has equal opportunity to reach their full potential. We support a culture where people are valued and treated with respect, and where differences are understood and celebrated. As part of our recruitment process, we conduct background checks on all successful applicants, including reference verification, right‑to‑work confirmation and, where applicable, standard or enhanced DBS checks.
Systems and Support Assistant in Worcester employer: Bishop Fleming Chartered Accountants
Join our award-winning Technology Team as a Systems and Support Assistant, where you'll thrive in a supportive and inclusive environment that values your growth and development. With flexible working options, generous benefits including 25 days holiday and a contributory pension scheme, and a commitment to employee well-being, we are dedicated to creating a workplace where you can excel while making a meaningful impact across the South West. Experience a culture that celebrates diversity and fosters collaboration, making us a leading employer in the region.
Contact Details:
Bishop Fleming Chartered Accountants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems and Support Assistant in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bishop Fleming Chartered Accountants values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bishop Fleming Chartered Accountants might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bishop Fleming Chartered Accountants!
✨Direct Apply to Bishop Fleming Chartered Accountants
Let's not forget to apply directly through the Bishop Fleming Chartered Accountants website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems and Support Assistant in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bishop Fleming Chartered Accountants.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bishop Fleming Chartered Accountants. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bishop Fleming Chartered Accountants
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
