Credit Controller in West Bromwich

We're on the lookout for a talented Credit Controller to join our dynamic Finance team. If you thrive in a fast‐paced professional services environment and bring a commercial mindset to credit control, this role is for you. You'll manage a diverse debtor portfolio—from large corporates to self‐employed individuals—so adaptability and strong relationship‐building skills are key. As the sole Credit Controller, you'll take ownership of an efficient credit control process, ensuring invoices are paid promptly and client queries are resolved quickly. Bristol is the primary base location; however, Exeter can also be considered.

Your key responsibilities:

• Build relationships with Partners as the key stakeholders across all Service Lines and regularly meet with them, ensuring coverage of all the Bishop Fleming offices.
• Building relationships with clients through telephone and email contact, chasing payment for overdue invoices, ensuring that terms of payment are adhered to.
• To regularly review outstanding debt with Partners and Client Relationship Holders and report issues to the firm’s Credit Committee – including agreeing the actions required to resolve aged debt queries as quickly as possible.
• Managing the automated dunning letter process and sending out statements and reminder letters to clients as required.
• Working with the Finance team to ensure cash is allocated accurately.

About You:

• Previous credit control experience, ideally in the professional services sector.
• Strong communication, customer service and interpersonal skills with the ability to build relationships at all levels and influence stakeholders.
• Excellent organisation skills with the aptitude to identify problem accounts at an early stage.
• A commercial mindset, positive attitude and a proactive approach to solving problems.
• Proactive and able to work on own initiative.
• Ability to adapt to change.
• Good IT skills with excellent attention to detail.

Why Bishop Fleming?!

Bishop Fleming is an award‐winning and certified Great Place to Work provider of Audit, Accountancy, Tax and Advisory services in the South West and West Midlands. With a turnover of £48m, the firm saw growth of almost 15% over the last 12 months. Currently ranked fifth in the Accountancy Age Mid‐Tier Power Index and also the largest provider of audit services to multi‐academy trusts in the academy sector.

From owner‐managed businesses, SMEs, and large businesses; to entrepreneurs and private individuals; Bishop Fleming offers full services across a diverse range of sectors. Bishop Fleming is also a member of Kreston Global, a global network of independent accounting firms in more than 100 countries. With 9 offices, over 47 partners, and over 500 people, we have the capability and capacity to meet our clients' needs.

If that's not enough, we offer a fantastic range of benefits including:

• Extra time off at Christmas – in addition to your annual leave entitlement, we close between Christmas and New Year.
• A contributory Pension scheme.
• Life assurance.
• Simply Health cashback plan including access to 24/7 online GP service and counselling services.
• Perkbox discounts and rewards platform with over 4,000 perks and discounts.
• Yulife employee wellbeing app.
• Social events with active social committees that plan internal and external events.

We are committed to welcoming new people into an inclusive working environment, where everyone is given equal opportunity to reach their full potential. We support a culture where people are valued and treated fairly with respect and differences are understood and celebrated. The more varied our workforce, the broader the expertise within our business. The broader our expertise, the greater our chances of innovation and success. That’s why we’re committed to equality of opportunity, diversity and inclusion at every level.

Whilst the role is predominantly office based and all office locations are required to be covered to meet with key stakeholders, hybrid working arrangements can be accommodated where appropriate. As part of our recruitment process and our commitment to maintaining a safe and compliant working environment, we carry out background checks on all successful applicants. These checks will include verification of references, confirmation of right to work in the UK, and, where applicable, a standard or enhanced Disclosure and Barring Service (DBS) check. Further details will be provided during the recruitment process.