Systems and Support Assistant

Description

We are looking to recruit a Systems and Support Assistant to join our Technology Team.

This role will suit applicants who have some experience of working within a Technical Support role and are keen to develop their IT knowledge further.

You will be responsible for providing remote IT Technical Support to a userbase of over 520 people along with face‑to‑face support throughout our offices.

Your Responsibilities Will Include

• Logging helpdesk calls and providing assistance to resolve issues
• Email administration such as releasing quarantined emails
• Day to day administration of our cloud‑based software
• User account administration
• Day to day administration of our cloud‑based file sharing service
• Asset logging / keeping asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users
• Identifying tickets that would benefit from additional training
• Visiting other offices to engage with users and check office IT equipment

What We Are Looking For

To be considered for the role, you will need to have:

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self‑motivated approach to work

This role will be primarily office based.

Benefits

• 25 days holiday, plus bank holidays
• Extra time off at Christmas – we close between Christmas and New Year
• Hybrid and flexible working
• A contributory pension scheme
• Life assurance
• Critical illness cover
• Simply Health cashback plan, including access to 24/7 online GP service and counselling services
• Perkbox discounts and rewards platform with over 4,000 perks and discounts
• Social events with active social committees that plan internal and external events
• Numerous opportunities for development

Additional Information

We welcome applicants seeking flexible working arrangements, including part time working or working from home, to support responsibilities such as caring commitments, further study, or interests outside of work.

We are committed to welcoming new people into an inclusive working environment, where everyone has equal opportunity to reach their full potential. We support a culture where people are valued and treated with respect, and where differences are understood and celebrated.

As part of our recruitment process and commitment to maintaining a safe and compliant working environment, we conduct background checks on all successful applicants, including verification of references, confirmation of right to work in the UK, and where applicable, a standard or enhanced Disclosure and Barring Service (DBS) check. Further details will be provided during the recruitment process.