Systems and Support Assistant in Bristol

About this opportunity

We are looking to recruit a Systems and Support Assistant to join our Technology Team.

Description

This role will suit applicants who have some experience working in a Technical Support role and are keen to develop their IT knowledge further. You will be responsible for providing remote IT Technical Support to a user base of over 520 people and offering face‑to‑face support throughout our offices. Supported by other members of our Technology Helpdesk team, this position offers the opportunity to develop a wide range of skills while working for a leading South West employer.

Your Responsibilities Will Include

• Logging helpdesk calls and providing assistance to resolve issues
• Email administration such as releasing quarantined emails
• Day‑to‑day administration of our Cloud‑based software
• User account administration
• Day‑to‑day administration of our Cloud‑based file sharing service
• Asset logging and keeping the asset register up to date
• Distributing IT equipment to staff
• Installing software
• Building laptops/phones/tablets for end users
• Identifying tickets that would benefit from additional training
• Visiting other offices to engage with users and check office IT equipment

What We Are Looking For

• Previous Technical Support experience
• A good understanding of Microsoft Office
• Strong communication and interpersonal skills
• A passion for technology and a self‑motivated approach to work

This role will be primarily office based.

Why Join Us

We are an award‑winning certified Great Place to Work provider of audit, accountancy, tax and advisory services. With a turnover of £48m and a 15% growth over the last 12 months, we are recognized by industry indexes and serve a diverse client portfolio across the South West and West Midlands.

Benefits

• 25 days holiday, plus bank holidays
• Extra time off at Christmas – we close between Christmas and New Year
• Hybrid and flexible working
• A contributory pension scheme
• Life assurance
• Critical illness cover
• Simply Health cashback plan, 24/7 online GP service and counselling services
• Perkbox discounts and rewards platform with over 4,000 perks and discounts
• Social events with active social committees
• Numerous opportunities for development

Additional Information

We welcome applicants seeking flexible working arrangements, including part‑time work or working from home, to support responsibilities such as caring commitments, further study or interests outside of work.

We are committed to welcoming new people into an inclusive working environment, where everyone has equal opportunity to reach their full potential. We support a culture where people are valued and treated with respect, and where differences are understood and celebrated.

As part of our recruitment process, we conduct background checks on all successful applicants, including reference verification, right‑to‑work confirmation and, where applicable, standard or enhanced DBS checks.