At a Glance
- Tasks: Provide tech support and solve IT issues for staff and students.
- Company: Join a supportive team at Bishop Burton College.
- Benefits: Enjoy up to 40 days leave, health plans, and career development.
- Other info: Work in a beautiful rural campus with excellent facilities.
- Why this job: Make a real impact in a vibrant learning environment.
- Qualifications: Level 3 IT qualification and experience in tech support.
The predicted salary is between 30000 - 30000 £ per year.
Full-time, 37 hours. Monday to Thursday, 8:30am to 5pm, Friday 8:30am to 4:30pm. Salary £27,038.
Are you passionate about technology and delivering excellent customer service? Do you enjoy solving technical problems and helping others get the most from their IT systems? We are seeking an enthusiastic and customer-focused IT Helpdesk Technician to join our Computer Services team. This is an exciting opportunity to play a key role in supporting the technology that underpins teaching, learning and business operations across our College.
As an IT Helpdesk Technician, you will provide first and second-line technical support to staff and students, responding to helpdesk requests, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure. The role offers exposure to a wide range of technologies including Microsoft 365, desktop and mobile devices, networking, telephony, AV equipment, printing services and Wi‑Fi systems.
Working as part of a supportive and experienced IT team, you will contribute to maintaining a reliable, secure and high‑performing IT environment across both Bishop Burton and Riseholme campuses.
What You'll Be Doing
- Providing responsive technical support via the IT helpdesk.
- Diagnosing and resolving hardware, software and connectivity issues.
- Installing, configuring and maintaining IT equipment and applications.
- Supporting Microsoft 365, Active Directory and a range of college systems.
- Assisting with the deployment of new hardware, software and desktop images.
- Supporting AV, telephony, CCTV, printing and wireless network services.
- Maintaining accurate IT asset and licensing records.
- Working collaboratively with colleagues and support partners to deliver excellent IT services.
What We're Looking For
- Level 3 qualification (or higher) in an IT‑related subject.
- Experience in an IT support or helpdesk environment.
- Knowledge of Microsoft Windows, Microsoft 365, Active Directory and common desktop applications.
- Strong troubleshooting and problem‑solving skills.
- Excellent communication and customer service abilities.
- A proactive approach and willingness to learn new technologies.
- Ability to work effectively both independently and as part of a team.
Why Join Us?
At Bishop Burton College, technology plays a vital role in supporting an outstanding learning environment. You'll join a dedicated team where your contribution is valued and where you will have opportunities to develop your skills, gain experience across a broad technology estate and make a real difference to staff and students every day.
Bishop Burton College/Riseholme College promote equality, diversity and inclusion ensuring fair treatment, representation, and opportunities for all individuals, regardless of their background or characteristics. We see this as essential for creating inclusive environments and fostering innovation and creativity.
Beautiful Rural Campus – Enjoy working in a unique countryside environment with excellent facilities.
Local Government Pension Scheme – A generous defined benefit pension with valuable employer contributions.
Up to 40 Days' Leave – Including annual leave, bank holidays and concessionary days (pro rata for part‑time colleagues).
Birthday Leave – Enjoy an extra day's paid leave to celebrate your birthday (from September 2026).
Cycle to Work Scheme – Save money and support a healthier, greener commute.
Free On‑Site Parking – No parking costs or long walks to work.
On‑Site Catering Facilities – A variety of cafés and dining options available across campus.
Optional Health Cash Plan – Helping you claim back the cost of everyday healthcare.
Employee Assistance Programme – Free, confidential support for you and your family whenever you need it.
Discounted On‑Site Gym Membership – Stay active with reduced membership rates.
Health & Wellbeing Programme – Dedicated initiatives to support your physical, mental and emotional wellbeing.
Career Development Opportunities – We invest in your future with training, qualifications and progression opportunities.
Free Will Writing Service – Helping you plan ahead with confidence.
Generous Sick Pay & Compassionate Leave – Providing peace of mind when life doesn't go to plan.
Enhanced Maternity & Adoption Pay – Extra support for you and your growing family.
Free Eye Tests for DSE Users – Helping you take care of your eye health.
15% Discount on East Yorkshire Buses – Save on your daily commute and leisure travel.
We're committed to creating a workplace where people feel valued, supported and able to thrive, making Bishop Burton College and Riseholme College a great place to build a rewarding career.
The college does not hold a sponsorship licence so therefore this post is not open to candidates who require sponsorship under the UK's points‑based immigration system.
Closing date: 16 August 2026. Interview date: TBC.
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. As this is a position of trust, the successful candidate will be required to disclose any criminal convictions and will be subject to enhanced Disclosure and Barring Service (DBS), barring (where applicable), reference, qualification and health checks. This post is exempt from the Rehabilitation of Offenders Act 1974. The College is an equal opportunities employer.
IT Helpdesk Technician employer: Bishop Burton College
Bishop Burton College and Riseholme College offer an inspiring work environment where innovation in education is at the forefront. With a strong commitment to employee wellbeing, generous leave policies, and opportunities for professional development, you will thrive in a supportive culture that values diversity and inclusion. Located in a beautiful rural setting, this is a unique opportunity to make a significant impact on teaching excellence while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bishop Burton College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bishop Burton College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bishop Burton College!
✨Direct Apply to Bishop Burton College
Let's not forget to apply directly through the Bishop Burton College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bishop Burton College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bishop Burton College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bishop Burton College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
