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- Tasks: Oversee the boutique, manage events, and deliver exceptional customer service.
- Company: Join the award-winning luxury gifting brand, Biscuiteers.
- Benefits: 35% staff discount, cycle to work scheme, and annual parties.
- Other info: Exciting opportunities for personal growth in a supportive environment.
- Why this job: Be part of a creative team that values fun and collaboration.
- Qualifications: 2 years' experience in luxury retail and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Join the magic at Biscuiteers! We’re the award-winning luxury gifting brand known as the NET-A-PORTER of biscuits. Since 2007, we’ve been hand-icing joy into every biscuit, and in 2025 alone, we iced approximately 3 million! Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. As well as our eCommerce business, we have a Notting Hill biscuit boutique, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of wholesale and corporate clients, creating bespoke and branded designs for every occasion.
We are guided by our four core values: Innovative, Collaborative, Entrepreneurial, and Driven. These values live through the creativity of our products, the way we work together, the focus on results attitude and the energy and positivity with which we approach all we do.
Who we’re looking for… An exciting opportunity has arisen for a fixed term Maternity Cover Boutique Manager in our Icing Café and Boutiques, in Notting Hill. As a key part of our dedicated team, you will oversee the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors. This will involve:
- Café & Events Operations
- Oversee the day-to-day running of the café service and all events, including afternoon teas, hen parties, children’s parties, and birthday celebrations.
- Deliver exceptional customer service and act as a role model for service standards.
- Manage customer orders and respond effectively to customer feedback.
- Team Management
- Lead, motivate, and support the team to deliver an excellent customer experience.
- Manage staffing rotas and ensure appropriate resourcing levels.
- Oversee staff development and training, including performance conversations and absence management.
- Sales & Business Performance
- Drive product sales and work proactively to meet and exceed targets.
- Support promotional, marketing, and event activities in collaboration with HQ teams.
- Stock & Boutique Standards
- Control stock levels, manage deliveries, and maintain accurate records.
- Ensure the Boutique and café are beautifully presented, clean, and welcoming at all times.
- Compliance & Safety
- Take responsibility for all security procedures.
- Ensure full compliance with Health & Safety, Food Hygiene, and Food Safety standards.
You will need…
- At least 2 years’ supervisory or managerial experience within a premium or luxury retail environment.
- A natural ability to engage with customers and a genuine passion for delivering exceptional service.
- Confidence in driving sales performance and achieving targets.
- Strong communication and interpersonal skills, with the ability to build rapport effortlessly.
- Flexibility to work weekends and adjust your schedule around events and shop opening hours.
- A positive, proactive, and hands-on approach to all aspects of the role.
- Genuine enthusiasm for the position and for the Biscuiteers brand.
Why you’ll love it here...
- Shopping – 35% staff discount on all our beautiful products
- Travel – Cycle to Work Scheme available
- Bring your friends – Staff referral scheme with up to £500 reward
- Birthday treats – A gift to celebrate your special day
- Social life – Annual staff party, Christmas lunch, and Biscuiteer Awards
- The Future – Automatic pension contributions with ethical fund options
If you are interested in this role, please apply.
Boutique Manager - Maternity Cover in London employer: Biscuiteers
Contact Detail:
Biscuiteers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Manager - Maternity Cover in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and luxury sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up at events! Attend local fairs, markets, or even workshops related to the boutique scene. It’s a great way to meet potential employers and showcase your passion for the industry.
✨Tip Number 3
Be proactive! If you see a boutique you love, don’t wait for them to post a job. Pop in, chat with the team, and express your interest. A personal touch can make all the difference!
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who align with our values. Make sure to highlight your customer service skills and enthusiasm for the Biscuiteers brand!
We think you need these skills to ace Boutique Manager - Maternity Cover in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Biscuiteers brand shine through. We want to see how much you love what we do and how you can contribute to our magical experience!
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail or customer service. We’re looking for someone who can engage with customers effortlessly, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Boutique Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Biscuiteers
✨Know the Brand Inside Out
Before your interview, dive deep into Biscuiteers' history, values, and products. Familiarise yourself with their unique selling points, like the hand-iced biscuits and the 'School of Icing' events. This knowledge will show your genuine enthusiasm for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Boutique Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you’ve handled feedback and turned it into a positive experience, aligning with Biscuiteers' commitment to joy and satisfaction.
✨Demonstrate Leadership and Team Spirit
Be ready to discuss your management style and how you motivate teams. Share specific instances where you led a team to success or improved performance. Emphasise your collaborative approach, as this aligns with Biscuiteers' core value of being innovative and driven.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios, such as managing busy events or handling stock issues. Think through potential challenges you might face in the role and how you would address them, showcasing your proactive and hands-on approach.