Boutique Manager in London

Join the magic at Biscuiteers! We’re the award-winning luxury gifting brand known as the NET-A-PORTER of biscuits. Since 2007, we’ve been hand-icing joy into every biscuit, and in 2025 alone, we iced approximately 3 million! Our aim is to provide a seamless, joyful experience that delivers a little magic, one hand-iced biscuit at a time. As well as our eCommerce business, we have a Notting Hill biscuit boutique, where we offer ‘School of Icing’ events, teaching our customers to ice like an expert, while they enjoy a cup of tea or coffee…or even a glass of Prosecco. We also work with a huge range of wholesale and corporate clients, creating bespoke and branded designs for every occasion.

We are guided by our four core values: Innovative, Collaborative, Entrepreneurial, and Driven. These values live through the creativity of our products, the way we work together, the focus on results attitude and the energy and positivity with which we approach all we do.

An exciting opportunity has arisen for a Fixed term Contract as a Maternity Cover Boutique Manager in our Icing Café and Boutiques, in Notting Hill. As a key part of our dedicated team, you will oversee the successful running of the store, making sure we meet targets and offer a great shopping experience to all our visitors.

Key Responsibilities

• Café & Events Operations: Oversee the day-to-day running of the café service and all events, including afternoon teas, hen parties, children’s parties, and birthday celebrations. Deliver exceptional customer service and act as a role model for service standards. Manage customer orders and respond effectively to customer feedback.
• Team Management: Lead, motivate, and support the team to deliver an excellent customer experience. Manage staffing rotas and ensure appropriate resourcing levels. Oversee staff development and training, including performance conversations and absence management.
• Sales & Business Performance: Drive product sales and work proactively to meet and exceed targets. Support promotional, marketing, and event activities in collaboration with HQ teams.
• Stock & Boutique Standards: Control stock levels, manage deliveries, and maintain accurate records. Ensure the Boutique and café are beautifully presented, clean, and welcoming at all times.
• Compliance & Safety: Take responsibility for all security procedures. Ensure full compliance with Health & Safety, Food Hygiene, and Food Safety standards.

You will need:

• At least 2 years’ supervisory or managerial experience within a premium or luxury retail environment.
• A natural ability to engage with customers and a genuine passion for delivering exceptional service.
• Confidence in driving sales performance and achieving targets.
• Strong communication and interpersonal skills, with the ability to build rapport effortlessly.
• Flexibility to work weekends and adjust your schedule around events and shop opening hours.
• A positive, proactive, and hands-on approach to all aspects of the role.
• Genuine enthusiasm for the position and for the Biscuiteers brand.

Why you’ll love it here...

We’re a creative, fun-loving bunch who work hard, celebrate big, and genuinely care about each other and the planet. Here’s how we sweeten your working day:

• Shopping: 35% staff discount on all our beautiful products.
• Travel: Cycle to Work Scheme available.
• Bring your friends: Staff referral scheme with up to £500 reward.
• Birthday treats: A gift to celebrate your special day.
• Social life: Annual staff party, Christmas lunch, and Biscuiteer Awards.
• The Future: Automatic pension contributions with ethical fund options.

What our team says about us:

• “The business is at a really exciting juncture and there’s lots to get your teeth stuck into and lots of opportunity to develop. A good place to learn in a fun, energetic environment with a really knowledgeable and passionate team.”
• “Great people to work with!”
• “People are lovely and supportive. A good company to develop your skills and grow.”
• “The staff are lovely. Really committed to the business and everyone helps each other out.”

If you are interested in this role, please apply.