At a Glance
- Tasks: Support operations and customer experience for a premium chocolate brand.
- Company: Join a purpose-driven chocolate brand making a social impact.
- Benefits: Be part of a founding team with growth opportunities.
- Other info: Dynamic role with varied tasks and a hands-on approach.
- Why this job: Play a key role in building a brand from the ground up.
- Qualifications: Experience in ecommerce or startups, strong organisational skills.
The predicted salary is between 29250 - 35750 £ per year.
Biscuit Recruitment is delighted to be exclusively partnering with a purpose-driven premium chocolate brand as it builds its founding UK team ahead of launch. With a commitment to sourcing exceptional cacao directly from farming communities, the company is building a premium brand that combines outstanding products with meaningful social impact.
We're looking for an Operations & Customer Experience Executive to become one of the business's earliest employees. This is an incredibly varied role where no two days will look the same. You'll play a central part in ensuring the business runs smoothly behind the scenes, supporting customer experience, Shopify operations, fulfilment, logistics and day-to-day commercial administration. You'll work closely with both the founder and the Founder's Associate, helping establish the operational foundations of a growing consumer brand.
Responsibilities will include:
- Manage Shopify orders and day-to-day website administration
- Deliver an exceptional customer experience across all customer enquiries
- Coordinate fulfilment and logistics with third-party partners
- Monitor stock levels and inventory reporting
- Support product launches and marketing campaigns
- Coordinate samples, events and promotional activity
- Assist with retailer onboarding and operational administration
- Identify opportunities to improve processes and customer experience
- Provide broad operational support wherever needed as the business grows
What we are looking for:
- Ideally experience within a consumer brand, ecommerce business or startup environment
- Experience using Shopify or similar ecommerce platforms
- Excellent organisational skills and strong attention to detail
- A proactive, hands-on approach
- Outstanding customer service skills
- Confidence juggling multiple priorities
- A genuine interest in purpose-driven consumer brands
- Most importantly, you'll enjoy rolling up your sleeves, taking ownership and helping build something from the very beginning!
Operations & Customer Experience Executive in London employer: Biscuit Recruitment
Biscuit Recruitment is an excellent employer, offering a dynamic work environment in the heart of Central London. With a strong focus on employee development, this role not only provides valuable administrative experience but also paves the way for growth into a PA position. The hybrid work model promotes a healthy work-life balance, while the supportive culture encourages collaboration and innovation within the team.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Experience Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Biscuit Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Biscuit Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations & Customer Experience Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Biscuit Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Biscuit Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Biscuit Recruitment!
How to prepare for a job interview at Biscuit Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
