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- Tasks: Support customer service operations in a dynamic fashion business.
- Company: Join a friendly team in the exciting world of fashion.
- Benefits: Flexible hours, great team environment, and valuable experience.
- Why this job: Be the first point of contact for customers and make their day better.
- Qualifications: Previous customer service experience and excellent communication skills.
- Other info: Immediate start available; perfect for those passionate about fashion.
Hours: 3 days a week (Monday to Wednesday, 9:30am – 5:30pm)
Start Date: ASAP for at least 3 months
We\’re looking for a confident and reliable individual to join a lovely team on a temporary basis to support customer service operations within a dynamic fashion business.
You’ll be the first point of contact for customers, providing excellent service across various channels (email, live chat, etc.). You’ll be helping to manage day-to-day customer queries, returns, order updates and general support.
Responsibilities will include:
- Previous experience in a customer service role
- Clear, professional communication skills
- Able to work independently and efficiently
- Experience withGorgiasis ahuge bonus(but not essential)
- Passion or interest in the fashion industry is a plus
What We’re Looking For:
- Friendly and confident with excellent verbal and written communication skills
- 3 days per week: Monday to Wednesday, 9:30am to 5:30pm
- Immediate start preferred
If you\’re proactive, friendly, and have a knack for great customer service, we’d love to hear from you!
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Customer Services Executive employer: Biscuit Recruitment
Contact Detail:
Biscuit Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the fashion business. Understand their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your passion for fashion! If you have a keen interest in the industry, make sure to mention it during your chat. Share any relevant experiences or insights that demonstrate your enthusiasm for the brand and its products.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your application. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Be Clear and Professional: Since you'll be communicating with customers via email and live chat, it's crucial to demonstrate your clear and professional communication skills in your application. Keep your language friendly but polished!
Express Your Passion for Fashion: If you have a passion or interest in the fashion industry, let us know! Mentioning this in your application can really help you stand out as a candidate who fits well with our dynamic team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t hesitate!
How to prepare for a job interview at Biscuit Recruitment
✨Know the Company
Before your interview, take some time to research the fashion business. Understand their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services Executive, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've handled customer queries in the past, highlighting your ability to communicate effectively across different channels.
✨Demonstrate Your Passion for Fashion
Since an interest in the fashion industry is a plus, be ready to discuss what excites you about it. Whether it's a favourite brand or a recent trend, showing your enthusiasm can set you apart from other candidates.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling returns or managing difficult customers. Prepare your responses to these situations, focusing on how you would resolve issues while maintaining a positive customer experience.
