At a Glance
- Tasks: Coordinate orders, manage deliveries, and maintain customer relationships in a dynamic environment.
- Company: Join Biscuit International UK, the leading supplier of gluten-free biscuits with over 400 years of heritage.
- Benefits: Enjoy a supportive team culture, opportunities for growth, and a commitment to sustainability.
- Other info: We embrace diversity and ensure equal opportunities for all applicants.
- Why this job: Be part of a collaborative team that values innovation and quality in a thriving industry.
- Qualifications: Experience in customer service; supply chain knowledge and proficiency in Excel are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Reports to: Customer Logistics Lead X‑Sell
Direct Reports: None
We’re seeking a Supply Chain Co‑ordinator X‑Sell to join our Customer Service team in Gateshead and support the delivery of high‑quality service to our customers across domestic and export markets.
Reporting to the Customer Logistics Lead X‑Sell, this role is responsible for order processing, invoicing, orderbook management and coordination across the order‑to‑cash process, ensuring orders are delivered accurately and on time.
Key Responsibilities:
- Deliver outstanding customer service, responding to enquiries and proactively managing deliveries and issues
- Process and despatch customer orders via multiple 3PL routes
- Manage effective orderbook control, identifying risks to service and OTIF performance
- Complete shipments and invoicing within 24 hours of despatch
- Raise and track replenishment stock orders, transfers and bookings
- Liaise with BI Group colleagues, hauliers and 3PL partners
- Proactively communicate issues or delays to customers in advance
- Prepare, file and maintain customs and export documentation in readiness for audits
- Reconcile Chep pallets and support resolution of finance queries
- Assist with derogations for stock below MLOR
- Maintain accurate supply chain documentation
- Support onboarding of new customers, ensuring pricing and customs requirements are correctly captured
- Work closely with Sales, Production and Logistics teams to ensure seamless coordination
Skills & Experience:
- Experience working in a customer‑focused or supply chain environment
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- Ability to work under pressure and meet challenging deadlines
- High levels of accuracy, diligence and attention to detail
- ERP experience (preferably SAP)
- Import/export knowledge or experience is desirable
- Microsoft Office skills, including Excel at intermediate to advanced level
Why Join Us?
At Biscuit International UK, we value teamwork, service excellence and continuous improvement. This is a great opportunity to build your supply chain experience within a supportive team and a leading European food manufacturing group.
Our Commitment
In our hiring practices, we are committed to creating an inclusive and diverse workplace. We believe that a diverse team brings a wealth of perspectives and ideas, driving innovation and success. We adhere to fair hiring practices, ensuring equal opportunities for all candidates, regardless of their background.
We are committed to protecting your personal data. Details of how we collect, use and store personal information during the recruitment process are set out in our Job Applicants’ Privacy Notice, available here: https://www.biscuitinternational.com/app/uploads/2026/04/Job-Applicants-Privacy-Notice_UK.pdf
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Supply Chain Coordinator in Gateshead employer: Biscuit International UK Limited
Biscuit International UK Limited is an excellent employer, offering a vibrant work culture that prioritises quality, innovation, and sustainability. Located in Gateshead Team Valley, employees benefit from a supportive team environment and ample opportunities for professional growth within the food manufacturing sector, making it a rewarding place to advance your career in production excellence.
Contact Details:
Biscuit International UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Coordinator in Gateshead
✨Tip Number 1
Familiarise yourself with the specific supply chain processes mentioned in the job description, such as order-to-cash operations and customs documentation. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the supply chain industry, especially those who have experience with ERP systems like SAP. They can provide insights and potentially refer you to opportunities within Biscuit International UK.
✨Tip Number 3
Prepare examples of how you've delivered outstanding customer service in previous roles. Being able to demonstrate your problem-solving skills under pressure will be crucial for this position.
✨Tip Number 4
Research Biscuit International UK’s values and recent initiatives in quality and sustainability. Showing that you align with their mission can set you apart from other candidates during the interview process.
We think you need these skills to ace Supply Chain Coordinator in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in supply chain management and customer service. Use keywords from the job description, such as 'order processing', 'customer relationships', and 'import/export processes' to catch the employer's attention.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for the Supply Chain Coordinator position.
Highlight Relevant Skills:In your application, emphasise your proficiency in Microsoft Excel and any experience with ERP systems like SAP. Detail how these skills have helped you in previous roles, particularly in managing documentation and coordinating deliveries.
Showcase Your Customer Service Experience:Since the role requires strong customer interaction, provide examples of how you've successfully managed customer enquiries and maintained relationships in past positions. This will demonstrate your fit for the customer-focused environment at Biscuit International UK.
How to prepare for a job interview at Biscuit International UK Limited
✨Understand the Supply Chain Basics
Make sure you have a solid grasp of supply chain concepts, especially in relation to order processing and logistics. Familiarise yourself with terms like OTIF (On Time In Full) and 3PL (Third Party Logistics) as these are crucial for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully managed customer enquiries or resolved issues under pressure. Highlighting your ability to maintain strong relationships will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Since the role requires managing documentation and processing orders accurately, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with ERP Systems
If you have experience with ERP systems, particularly SAP, be prepared to discuss it. If not, do some research on how these systems function in supply chain management, as this knowledge could set you apart from other candidates.
