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- Tasks: Join us as an IT Technician, providing essential support and maintaining our tech systems.
- Company: We're a dynamic company in Gateshead, focused on innovation and teamwork in IT.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a forward-thinking team that values continuous improvement and collaboration.
- Qualifications: Proficiency in Windows systems and strong problem-solving skills are essential.
- Other info: This role offers a chance to advance within a supportive organisational culture.
The predicted salary is between 30000 - 42000 £ per year.
Location: Gateshead Team Valley, UK
Reports to: Business Systems Manager
Function: IT Support
We are a forward-thinking company located in the Gateshead Team Valley, committed to maintaining and developing our business IT systems. We value innovation, teamwork, and continuous improvement.
Job Description
We are seeking a dedicated IT Technician to join our team. As the first point of contact for IT support, you will play a crucial role in maintaining and developing our IT systems. Your responsibilities will include:
Duties & Responsibilities:
- Serve as the first point of contact for IT support within the organisation.
- Adhere to all company procedures and policies, ensuring health and safety protocols are followed.
- Collaborate with Shift Management to ensure IT-related tasks are performed to a high standard.
- Set up and test new and existing laptops and desktop computers, including installing necessary programs like Office 365.
- Update user desktop computers and laptops with new software and security patches.
- Administer Windows Server 2012 and manage company servers and virtual servers.
- Handle user accounts via Active Directory.
- Conduct research on tasks based on issues raised or for new hardware/software.
- Perform regular backups of the File Server and restore files as needed.
- Troubleshoot issues, including printer jams and clock-in machines.
- Create and test CAT5e/CAT6 cables.
- Procure hardware and peripherals.
- Provide software support for systems including SAP, Clearmark, and Myrias.
- Train IT users and liaise with Group IT on specified projects.
- Continually improve IT knowledge and identify areas for business improvement.
KPI’s:
- Ticket resolution on first contact over 50%
- Ticket resolution within 3 days over 70%
- System Uptime
- Issue Resolution time
Skills & Experience Required
Strategic:
- Evaluate and apply technical information.
- Learn new skills quickly and integrate them effectively.
- Handle change and uncertainty with resilience.
Operating:
- Prioritise critical information and respond appropriately.
- Manage multiple activities and resources to achieve goals.
- Improve business processes to meet immediate and future needs.
- Manage time effectively to complete tasks.
- Provide colleagues with necessary information and eliminate roadblocks.
Energy and Drive:
- Achieve set goals and inspire others to do the same.
- Be energised by challenges and opportunities.
Organisational:
- Represent the company confidently and professionally.
- Aspire to advance within the organisation.
- Understand organisational culture and politics and adjust style accordingly.
Personal and Interpersonal:
- Negotiate firmly and diplomatically.
- Communicate a compelling vision and sense of purpose.
- Maintain a strong customer focus.
- Relate effectively with both executives and operators to drive teamwork and communicate goals.
- Collaborate with peers to solve problems.
Qualifications:
- Proficient in the support and configuration of Windows desktop and server operating systems.
- Strong organisational and interpersonal skills.
Experience:
- Proficient with Microsoft Office suite.
- Experience with maintaining print servers and their linkage to network printers.
- Strong problem-solving and technical documentation skills.
Quality Assurance & Training
- Carry out duties in accordance with Quality Assurance procedures.
- Contribute to improvements in the quality of department activities.
- Participate in training as required.
Health, Safety and Environment
- Perform duties safely in accordance with Health & Safety policies.
- Be safety-conscious and report any hazards to the HSE representative.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Food and Beverage Manufacturing
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Contact Detail:
Biscuit International UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Windows Server 2012, Office 365, and SAP. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding our needs.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. Be ready to discuss how you approached these challenges and what the outcomes were, as this aligns with our focus on ticket resolution and system uptime.
✨Tip Number 3
Highlight your ability to work collaboratively by discussing any team projects or experiences where you liaised with others to achieve a common goal. We value teamwork, so demonstrating your interpersonal skills will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values, particularly around innovation and continuous improvement. Be prepared to discuss how you can contribute to these areas, as we are looking for someone who is not just technically skilled but also aligned with our organisational ethos.
We think you need these skills to ace Information Technology Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your proficiency in Windows desktop and server operating systems, as well as your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as your experience with IT support and collaboration with teams, to demonstrate your fit for the position.
Highlight Relevant Experience: In your application, emphasise any previous roles where you served as a first point of contact for IT support. Include examples of how you resolved issues quickly and effectively, as this aligns with the company's KPIs.
Showcase Continuous Improvement: Mention any initiatives you've taken to improve IT processes or your own skills. This reflects the company's value of continuous improvement and shows that you're proactive about your professional development.
How to prepare for a job interview at Biscuit International UK Limited
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, especially around Windows desktop and server operating systems. Brush up on your knowledge of Active Directory, software support for systems like SAP, and troubleshooting common IT issues.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. Highlight your approach to troubleshooting and how you prioritise tasks, as this role requires quick thinking and effective problem-solving.
✨Show Your Team Spirit
Since collaboration is key in this role, be ready to talk about your experience working in teams. Share instances where you've worked with others to achieve a common goal or improved processes, showcasing your ability to communicate effectively with both technical and non-technical colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT systems and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their goals, particularly in areas of innovation and continuous improvement.
