At a Glance
- Tasks: Join our team to manage reception and admin duties in a friendly healthcare environment.
- Company: A dedicated NHS team providing high-quality care to the Luton community.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal development.
- Other info: Supportive team environment with training and growth opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills, multitasking ability, and a passion for patient care.
The predicted salary is between 12 - 15 £ per hour.
We are looking for two part time candidates to join our friendly Reception and Administration team.
This role will be split between reception and admin duties Monday Friday and you could be asked to work at either our Blenheim Medical Centre and The Link Surgery.
Main duties of the job
The post holder will be expected to carry out reception, and administration duties on behalf of the clinical team.
You will be supported by a skilled and experienced administrative team.
Responsibilities include providing a courteous and professional reception service for patients and visitors, managing enquiries both in person and over the telephone, and supporting patients in accessing the appropriate services.
You will be required to support the clinicians with administrative tasks and ensure that patient confidentiality is upheld at all times.
This is a good opportunity for learning and development for someone wanting to work in the NHS and make a difference.
About us
We are a dedicated team of GP Partners, trainee GPs, Nurses, and non-clinical staff who work closely to deliver high quality care to our community of over 16 thousand patients across two sites in Luton.
We are committed to providing a high level of service, not just medically, but personally.
We have taken much time and effort to train all our staff and to constantly improve the services we provide.
Job responsibilities
Reception Duties
- Greet patients in a friendly and professional manner.
- Manage patient enquiries in person, via telephone, and online.
- Provide information regarding appointments, services, and procedures.
- Maintain confidentiality in line with GDPR.
- Book, amend, and cancel appointments using the clinical system.
- Answer incoming calls promptly and signpost appropriately.
- Process payments where required.
Administrative Duties
- Update records.
- Handle hospital letters.
- Patient registrations.
- Handling medical records.
- Teamwork & Practice Support
- Work effectively with clinical and admin staff.
- Follow practice policies and safeguarding guidelines.
- Participate in meetings and training.
- Provide cover for colleagues as needed.
Person Specification
Experience
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Attention to detail and accuracy.
- Ability to handle sensitive information confidentially.
- Experience in a GP practice or healthcare.
- Knowledge of Systm One.
- Understanding of medical terminology.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Administrator/Receptionist in Luton employer: Biscot Group Practice
Biscot Group Practice is an excellent employer that prioritises a supportive and collaborative work culture, making it an ideal place for those looking to contribute meaningfully to patient care. With flexible part-time hours and opportunities for professional growth within the NHS framework, employees can enjoy a fulfilling career while balancing their personal commitments. Located in Luton, our practice offers a welcoming environment where staff are valued and encouraged to develop their skills in both reception and administrative roles.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist in Luton
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Administrator/Receptionist in Luton
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Biscot Group Practice, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Biscot Group Practice
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Biscot Group Practice.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Biscot Group Practice.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Biscot Group Practice can really resonate with interviewers and show your commitment to the field.
