At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth delivery operations.
- Company: Join a growing team at a major logistics brand with a supportive culture.
- Benefits: Stable role with competitive salary and excellent development opportunities.
- Other info: Dynamic team environment with potential for career growth.
- Why this job: Make a real difference in customer service while working night shifts.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Our client is continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their Night shift team. This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment. You will help ensure the smooth running of our transport operation for a major client and recognised brand.
Role Responsibilities:
- Be the main point of contact with the customer for information sharing and issue resolution.
- Develop strong working relationships and trust with key contacts.
- Ensure cost and service compliance to internal and customer processes.
- Take ownership and responsibility from the initial order through to successful delivery.
- Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
- Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETAs.
- Responsible for compilation and distribution of relevant reports and KPIs.
- Manage all on-day delivery activity to ensure successful completion.
Key Skills:
- Previous customer service experience along with excellent customer service skills.
- Previous experience of working within a small team environment.
- Must be IT literate and able to learn new systems.
- Excellent telephone manner.
- Excellent attention to detail.
- Administration skills.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Customer Service Advisor - Night shift in Warrington employer: Bis Henderson
As a leading logistics business, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our Senior Contract Managers enjoy competitive benefits, including professional development opportunities and a supportive environment that encourages career growth. Located in a vibrant area, our team members benefit from a strong sense of community and the chance to make a meaningful impact in the logistics sector.
