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- Tasks: Lead a team of engineers, manage schedules, and ensure top-notch service delivery.
- Company: Join a dynamic aftercare service engineering business in the food manufacturing sector.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for professional development.
- Why this job: Be part of a supportive culture focused on continuous improvement and customer satisfaction.
- Qualifications: Experience in service management or engineering with strong electrical and mechanical knowledge required.
- Other info: Must have the right to work in the UK; no visa sponsorship available.
The predicted salary is between 42500 - 67500 £ per year.
Our client is an aftercare service engineering business providing servicing, refurbishment, modifications and maintenance on food manufacturing machinery. They are now looking for a Service Manager who will lead a team of field service engineers covering customer equipment in the UK and overseas.
Key Responsibilities:
- Manage and schedule a team of field service engineers planning and allocating their workload in response to customer requirements.
- Recruit and develop a team to carry out all service and maintenance requirements.
- Ensure team members are adequately trained to carry out the necessary work on customer equipment, this could be electrical, mechanical and combustion engineering.
- Maintain close day to day contact with the team to gain accurate understanding of resources and allocation of time.
- In busy periods, operate as a Service Engineer.
- Ensure the team complete and deliver all of the necessary paperwork and administration.
- Monitor team performance and drive continuous improvement.
- Drive continuous improvement in service processes, quality, and customer satisfaction.
- Manage spare parts inventory and liaise with suppliers as needed.
Person Specification:
- Either a very well established service engineer looking to take the step into management or a service manager in a similar role with engineering or industrial maintenance.
- Have a strong working knowledge of electrical and mechanical systems and plant.
- Knowledge of food manufacturing machinery or similar (FMCG, Packaging or Automation).
- Hands on engineering background in a multi-skilled, electrical, mechanical or combustion engineering context.
- Excellent leadership, organisation and communication skills.
- Comfortable liaising with customers and team alike.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
Service Engineering Manager in Otley, West Yorkshire employer: Bis Henderson
Contact Detail:
Bis Henderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineering Manager in Otley, West Yorkshire
✨Tip Number 1
Familiarise yourself with the specific types of food manufacturing machinery that our client services. Understanding the technical aspects and common issues faced in this industry will help you stand out during discussions.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to training and developing team members, as this is a key responsibility of the role.
✨Tip Number 3
Network with professionals in the engineering and service management sectors. Attend relevant industry events or join online forums to connect with others who may provide insights or referrals for the position.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills by thinking of scenarios where you've improved service processes or customer satisfaction. Being able to articulate these experiences will show your potential value to the team.
We think you need these skills to ace Service Engineering Manager in Otley, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service engineering and management. Emphasise your leadership skills and any hands-on engineering background, particularly in electrical and mechanical systems.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experience aligns with managing a team of field service engineers and driving continuous improvement.
Showcase Relevant Skills: In your application, clearly outline your knowledge of food manufacturing machinery or similar industries. Mention any specific projects or achievements that demonstrate your ability to manage teams and improve service processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Bis Henderson
✨Showcase Your Leadership Skills
As a Service Engineering Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance improvement.
✨Highlight Technical Expertise
Make sure to discuss your strong working knowledge of electrical and mechanical systems. Be ready to explain your hands-on experience with food manufacturing machinery or similar industries, as this will be crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to manage resources effectively or improve service processes, and be prepared to share these experiences.
✨Demonstrate Customer Liaison Skills
Since the role involves liaising with customers, prepare to discuss how you've built relationships and ensured customer satisfaction in previous roles. Highlight any specific instances where your communication skills made a difference.
